Autohaus BMW

Excellent Customer Service Experience I recently brought my BMW to Autohaus BMW for an emissions inspection and two additional problems that I had encountered. I reported the problems to I recently brought my BMW to Autohaus BMW for an emissions inspection and two additional problems that I had encountered. I reported the problems to my service advisor Patti Kupfer who accurately documented the problems for the mechanic assigned to my vehicle. Patti told me I needed to leave my vehicle overnight in order to replicate the problem the next morning in the colder weather. She promptly put me in a loaner and kept me advised of the status of my vehicle. Due to my work schedule Patti allowed me to keep the loaner vehicle an extra day. She later contacted me stating both problems had been repaired and my vehicle was ready for pick-up. Patti and the service department at Autohaus BMW provided a level of service that is rare to encounter today. Patti Kupfer is a true asset for Autohaus! More

First time Autohaus Dennis made the transaction easy and simple. Bought a new/service loaner and received a very fair trade in value for my car. I would gladly purchase Dennis made the transaction easy and simple. Bought a new/service loaner and received a very fair trade in value for my car. I would gladly purchase from Autohaus again. More

Awesome Service Representative! Chris Clem is awesome. Whenever I have questions or concerns, he is there to assist me and it makes me feel valued. He schedules appointments readily, Chris Clem is awesome. Whenever I have questions or concerns, he is there to assist me and it makes me feel valued. He schedules appointments readily, and I am always pleased with the results that I receive from Chris and the service department. Thanks, it's good to know you have a service department that is for the customer. I am ready to purchase my next BMW. More

BMW and Autohaus keep me coming back I've been driving BMW's for the last 26 years and it's always a great performing car. After this many years, I feel very comfortable with so many o I've been driving BMW's for the last 26 years and it's always a great performing car. After this many years, I feel very comfortable with so many of the associates and they know me and treat me well. I have always had good experiences that keep me coming back. It is also great to work with a locally owned business and dealership. Thank you to all the associates for delivering a great overall experience. More

First Class Experience Joe Bauer with Autohaus St Louis is a step above the rest! We used to dread dealing with automotive salesmen. We would rarely walk away with what we w Joe Bauer with Autohaus St Louis is a step above the rest! We used to dread dealing with automotive salesmen. We would rarely walk away with what we were looking for and always felt like we were ripped off. With Joe & the Autohaus team, both times they have exceeded our expectations. Joe goes out of his way to find you what you are looking for, at the price you are working with and without the high pressure sales tactics. Joe is a class act and I would recommend him to anyone looking to buy or lease a BMW. More

Service Department is great!! I have been in here a few times recently with a couple of different cars. They are responsive and great at keeping the client up to date with servic I have been in here a few times recently with a couple of different cars. They are responsive and great at keeping the client up to date with service status. I highly recommend the service department here. I sent a 328 in to Mike and got it back cleaner then it was when I sent it in. I sent another 328 in to Amanda and she went above and beyond to keep a client. Best service rep ever!! I also need to mention they are quick to complete work as well. I cant say enough good about Autohaus service department More

Mike Crader - Excellent Response Mike fit me in to a tight year-end service schedule to assess a check-engine light indicator. Even arranged a loaner on short notice. Service tech d Mike fit me in to a tight year-end service schedule to assess a check-engine light indicator. Even arranged a loaner on short notice. Service tech diagnosed fault with fuel injectors ( love the N54 motor!) and replaced both banks same day. Fortunately covered by a BMW warranty extension for this problem. Mike is responsive, professional, and a good communicator. Like his dry sense of humor too. More

Great Sales Service Dennis Schaffner was a great person to deal with in CPO sales. Polite, straightforward, honest, and informative. I didn't feel like he sold me anyth Dennis Schaffner was a great person to deal with in CPO sales. Polite, straightforward, honest, and informative. I didn't feel like he sold me anything. Rather, I chose to buy from him. He made the whole experience pleasant. I felt like I walked away with a car and a new friend at the same time. I will definitely see him when I am in the market again. I also dealt with Rick Riccio to go through extended warranty options, etc. I had the same feeling with Rick as I did Dennis. I never felt rushed or pressured in any way. I lastly dealt with Chris, whose last name I cannot recall, but I remember his card stating he was a "BMW Genius". I'd have to agree with his card. He meticulously walked me through all the "horns and whistles" of the car to make sure I understood them all. When I left the dealership the Sirius representatives were all gone for the day. Chris told me he'd follow up on it first thing the next morning to get it working promptly and he did exactly what he said he would do. This dealership is lucky to have these two gentlemen on their staff. More

Patti has been extremley helpful! We are new to the area and so far our experience has been fantastic, with prompt service and follow up. Patti assisted us as out car was shipped forma We are new to the area and so far our experience has been fantastic, with prompt service and follow up. Patti assisted us as out car was shipped format of state and upon arrival ended up needing some work. More

Informative, professional, extremely helpful. If for any reason you need servicing on your BMW, this would be the place to go. They are extremely helpful and go out of their way to make your exper If for any reason you need servicing on your BMW, this would be the place to go. They are extremely helpful and go out of their way to make your experience noteworthy. Nay questions that you might need answered, they are there to fill that need. They are expedient and professional when it comes to performing work on your vehicle. I would recommend Autohaus to anyone with a vehicle that needs work. More