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Autohaus BMW

St. Louis, MO

4.8
3,828 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience". In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience". All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007. The Best People The Best Product The Best Facilities The Best Selection The Best Experience The Autohaus Experience
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3015 S. Hanley Road

St. Louis, MO

63143

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Showing 3,828 reviews

November 16, 2017

Best experience for buying a car! From start to finish, Autohaus BMW delivers on customer satisfaction. The entire experience was an eye opener to how car dealerships should be and wha More

by A. Ljungback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Riccio, Karen Lowery, Alicia Botsch
November 16, 2017

Airbag recall Chris worked with me to promptly get the airbag recall taken care of. He ordered the parts ahead of time and quickly got me on the schedule when the More

by DWarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2017

Most incredible service! If you want the most incredible service experience you need to see Ethan Krysiak and Chris Clem! Very knowledge and excellent customer service! Never More

by bluesfan28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Krysiak
November 16, 2017

Amazing service as always! We received 5 star service from the initial call all the way through to the delivery of my vehicle. All work was done in the allotted time and for le More

by Scott Nolen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader, Linda Schaefer
November 15, 2017

Great experience Purchased a 430i last Friday. Every aspect of the transaction went well. Wonderful assistance from Karen Lowery with picking a car and getting a com More

by Snowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Lowery, Joel Habermehl
November 14, 2017

Incredible Service I went into the service department because I was having trouble connecting my new iPhone to my 2017 X6. I was greeted by Amanda who was able to help m More

by Memphis326
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
November 13, 2017

Fantastic service I brought my 2014 X5 in for routine maintenance and was pleasantly surprised at how quickly and efficiently Amanda Suraci was able to process everythi More

by Joliann21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Suraci
November 13, 2017

Poor Quality Control Took my vehicle to this dealership multiple times for repairs. the most recent time didn't get 5 miles from the dealership before the check engine li More

by hdrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Richards
Nov 29, 2017 -

Autohaus BMW responded

Customer satisfaction is our highest priority at Autohaus. We appreciate it when customers take the time to make us aware of instances where we did not meet their expectations. I have discussed this review with Victor and my service advisors and, with the limited information contained in the review, have not been able to identify a customer or service visit that matches the situation described in this review. I would be happy to talk further about this experience to see if there is something I could do to make things better for you. Also, I can use the information you give me to improve our customer service in the future. Please contact me at 314-880-8411 or by email at kevin.dwyer@bmwautohaus.com. Based on DealerRater online reviews, Autohaus has garnered the award for being the highest ranked BMW dealer in Missouri for customer satisfaction for the last three years running. Again, We take customer satisfaction very seriously and strive to exceed customers' expectations on every interaction. I hope to hear from you soon. Kevin Dwyer, General Mgr.

November 10, 2017

Great Experience Brought my car in for service repairs. Patti Kupfer was amazing! I had issues with insurance company and Patti couldn't have been better. Very acco More

by CHRISTINE E TRAVAGLINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2017

Great Service! I have been going to Autohaus BMW for a while now, and each time I go, whether it's regular maintenance or something more, Patti goes above and beyond More

by JS44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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