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Autohaus BMW
St. Louis, MO
3,830 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience".
In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience".
All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007.
The Best People
The Best Product
The Best Facilities
The Best Selection
The Best Experience
The Autohaus Experience
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,830 reviews
May 26, 2016
Satisfied customer Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if req Autohaus BMW of Saint Louis has tremendous customer service. They go above and beyond to make sure you are comfortable in the waiting area and if required provide loaner vehicles. It is easy to get an appointment and the work is done right the first time. More
by Satisfied Customer
Employees Worked With
May 25, 2016
First class I've never owned a BMW before purchasing my 2016 M235i Xdrive. The whole experience from sales to service has been first class. Everyone seems truly i I've never owned a BMW before purchasing my 2016 M235i Xdrive. The whole experience from sales to service has been first class. Everyone seems truly interested that I get the most enjoyment out of my new BMW and that cosmetically and mechanically it is perfect. More
by grindstonefarm
Employees Worked With
Dan Wirick, Dennis Schaffner, Linda Schaefer
May 20, 2016
Wunderbar! I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not co I have never had a bad experience at Autohaus BMW in the last 21 years. From sales to service it's a first class business to deal with. I would not consider going anywhere else. More
by miketurf
Employees Worked With
Mike Crader, Greg Issitt
May 20, 2016
Excellent I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectati I would highly recommend Autohaus to anyone looking to purchase a BMW or to have a car serviced. The service department consistently exceeds expectations with their flexibility and quick turnaround. Thank you! More
by BMW7
Employees Worked With
Mike Crader
May 20, 2016
Autohaus has changed for the BETTER!!! My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P My first BMW was purchased from Autohaus in the 80's. Obvious enough, I was not happy with the company then, that I moved to another dealership... "P____" for the next 3 BMWs that I had. Four yrs ago, I decided to come back and give Autohaus a try again. Autohaus has changed for the better!!! From the building at this new location, the sales staff but most of all your SERVICE department. Linda Schaeffer, of the service dept. has taken cared of my needs from the very start. EXCELLENT!!! I am now happy and will remain with your company because of the service I have had. As they say, we already know that BMW is the best car... but what makes us come back time and time again is not the sales but the SERVICE!!! More
by YNNA
Employees Worked With
Linda Schaefer
May 19, 2016
Patti Kupfer I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring I was very satisfied with my service experience. Patti went out of her way to help me understand the issue with my car and was even better at assuring things were done properly to get it fixed right the first time. I will always come back to Autohaus to service my BMW and will look for Patti again for her great service. More
by LuvBMW
Employees Worked With
May 17, 2016
Linda Schaeffer The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in an The service department at your dealership is ran like a well oiled machine! I'm always SO impressed with how efficient everyone is! I'm always in and out and always offered a "loaner" if the wait is going to be longer than usual! I also thought Linda in service did a remarkable job today! She was friendly, courteous and went above and beyond for me! Kudos to the service department--your team should be emulated by other service departments!!! More
by Laksales
Employees Worked With
Linda Schaefer
May 12, 2016
Chris Buie. He is the only reason giving a + rating Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each t Chris has been the first outstanding experience we have had with this dealership. The receptionists (2 different ones) were less than friendly each time we have been in and basically would have to stand around and wait. We also struggled getting anyone to call us back when we had questions after getting the vehicle on our papers/getting our plates and basically missed the deadline for getting the paperwork completed. It took 4 emails to get the issue resolved. BUT.....I spent an hour with Chris Buie yesterday for a more complete overview of the car and the operations of the vehicle. He was a pleasure to deal with, was knowledgeable and very helpful. I think if this dealership had more folks like him they would get better ratings overall. I hope that he is treated as a valuable asset to this organization. We have owned several businesses and realize how important it is to know who your good employees are.....the only reason that we are taking the time to complete this survey. More
by England
Employees Worked With
May 12, 2016
BMW Genius Attended an Encore session. Chris was extremely helpful and most of PATIENT. He walked me through all my vehicle features and explained them in detai Attended an Encore session. Chris was extremely helpful and most of PATIENT. He walked me through all my vehicle features and explained them in detail. More
by XX16sd
Employees Worked With
Chris Buie
May 12, 2016
Buyer (Service Customer) Beware I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that a I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minutes total! This was rather upsetting to me to realize that these folks, who I trusted, are not forthright with regard to customer labor charges. My advice to customers is to be wise so as not to be taken advantage of, which might mean just going someplace else for service. FYI: with regard to Autohaus' response to this review, let me say here that the leak is totally fixed now that I replaced the other top pieces of weather-stripping myself. I had originally requested that all 4 top pieces be replaced, but they decided on just two after I refused let them replace ALL the roof weather stripping at a huge expense. They did tell me that partial replacement probably wouldn't work, and they seemingly went ahead and threw in the two small pieces with that intention. Autohaus had done a diagnosis on this before (about 6 months earlier), and their chosen course of repair based on this "diagnoses" was completely useless. The lock they "fixed" is also now behaving oddly. I sure hope that it doesn't fall apart. Enough said about all of this. This whole experience has been utterly awful and, for the most part, a waste of money. I'm investing in the time to write this review for no other purpose than to help others make informed decisions about who they do business with. There is no malicious intent here. I wish I had been a bit more informed about what I was heading into before I went where I did for service. More
by dwebr1
Employees Worked With
