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Autohaus BMW
St. Louis, MO
3,795 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience".
In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience".
All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007.
The Best People
The Best Product
The Best Facilities
The Best Selection
The Best Experience
The Autohaus Experience
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,795 reviews
February 18, 2016
Nice experience Karen was very helpful and courteous. This was my first time purchasing a BMW so wasn't familiar with many of the car features. Karen was very patient Karen was very helpful and courteous. This was my first time purchasing a BMW so wasn't familiar with many of the car features. Karen was very patient explaining all the advantages of these features. The purchasing experience was smooth and pleasant, in large part due to her professional demeanor. More
by Kathy
Employees Worked With
Rick Riccio, Karen Lowery
February 17, 2016
New car purchase This is the third or fourth car I've bought from Renard. Excellent sales and service, no pressure, answered all my questions, took good care of me, Ch This is the third or fourth car I've bought from Renard. Excellent sales and service, no pressure, answered all my questions, took good care of me, Chris Buie exhibited patience and knowledge walking me through my lesson on the car's technology More
by lorenzo
Employees Worked With
Chris Buie, Rick Riccio, Renard LaSane
February 17, 2016
Great Service I just completed by 4th or 5th transaction with Brett Midgley at Autohaus. He is always very responsive to my questions and the process is so easy. I I just completed by 4th or 5th transaction with Brett Midgley at Autohaus. He is always very responsive to my questions and the process is so easy. I won't buy/lease a BMW from anyone other than Brett! More
by B.Diab
Employees Worked With
Brett Midgley
February 17, 2016
Quick service My car was overheating over the weekend. I called at 7;30 am on Monday morning and I was given an 8:30 am appointment and a loaner car by Chris Clem. My car was overheating over the weekend. I called at 7;30 am on Monday morning and I was given an 8:30 am appointment and a loaner car by Chris Clem. The water pump was replaced and the car was ready first thing on Tuesday morning. Chris was very helpful. More
by BMW 535i
Employees Worked With
February 11, 2016
Learning the details of my new car Chris is very patient and explains very well all the bells and whistles of my new car. He sat in the car with me, got outside, too, to demonstrate tru Chris is very patient and explains very well all the bells and whistles of my new car. He sat in the car with me, got outside, too, to demonstrate trunk andpulling back seats forward. He was terrific in submitting my brochure for the free headphones and also provided a wonderful car wash. My visits always exceed my expectations. More
by Mary
Employees Worked With
February 10, 2016
Awesome Service I went in for an oil change and was soon advised of some things that were going on with my vehicle. Greg was great at letting me know what I needed an I went in for an oil change and was soon advised of some things that were going on with my vehicle. Greg was great at letting me know what I needed and had a loaner vehicle ready to go before we finished our conversation. My vehicle was in better condition when I left than when I came and that is important to me. Thanks for the great experience at Autohaus BMW! More
by T Carter
Employees Worked With
Greg Issitt
February 04, 2016
Autohaus is Top Notch! Renard took the time to find the vehicle I wanted with the packages and accessories I desired. The price was right and timing of delivery perfect. C Renard took the time to find the vehicle I wanted with the packages and accessories I desired. The price was right and timing of delivery perfect. Chris Buie did an excellent job of walking me through the features on my car...confirming that the car is smarter than I am! More
by Happy BMW 528xi owner
Employees Worked With
Chris Buie , Renard LaSane
February 04, 2016
Top Shelf Customer Service As a small business owner, I am very aware of the customer experience I try to deliver to my customers as well as the customer experience I receive fr As a small business owner, I am very aware of the customer experience I try to deliver to my customers as well as the customer experience I receive from other businesses, particularly in service industries. I have had 5 BMW's in the last 23 years and all have been serviced by Autohaus BMW. Over the years, I have had the opportunity to work with many different service technicians and all of them have been upfront, honest and professional. Chris Clem, in particular, has been my ambassador to great BMW service and a great business relationship over the years. Although this review is long overdue, I felt it was the right thing to do. Thank you, Autohaus BMW, for making my wife and I feel like we are your most important customer. More
by Fitness Racer
February 03, 2016
Service Manager I have purchased a few BMW's from Auto Haus. With that being said the sales staff was great and made buying the cars an easy enjoyable experience. My I have purchased a few BMW's from Auto Haus. With that being said the sales staff was great and made buying the cars an easy enjoyable experience. My salesman Nick was very easy to work with and the Used Car Manager John was great. Unfortunately when I arrived home with my daughters car I noticed the tail light was loose. I made a call to Nick and he said bring it in whenyou pick yours up. When I arrived on Friday to drop off my daughters car and pick mine up, I let them know I would need a service car. This it where it all went wrong. When Nick walked me down to him and told him I needed a car, the first thing he said is who made this appointment,then he told me I couldn't have a car and I should drive back up on Monday. When I told him I live 45 min away he just stared at me. I told him that wasn't an option and he replied "we don't like loaning cars over the weekend". By this time I was done with him and I ran into John the used car Manager. He quickly fixed the situation by having me speak to someone else. I told John I would try to keep their service Manager out of the public eye if at all possible Great folks to buy from... Service Manager should be fired!!! More
by Blake 1966
Employees Worked With
Victor Richards, John Williams, Nick Guyton
February 02, 2016
Just bought my fifth car from Autohaus I have purchased multiple cars from Autohaus BMW and have referred many friends, clients and family members their way. Dennis Schaffner and the entire I have purchased multiple cars from Autohaus BMW and have referred many friends, clients and family members their way. Dennis Schaffner and the entire Autohaus BMW staff are great to work with. I highly recommend this dealership. More
by cmcd
Employees Worked With
Rick Riccio, Dennis Schaffner
