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Autohaus BMW
St. Louis, MO
3,834 Reviews
Autohaus is one of the largest and fastest growing BMW Centers in the Midwest. Our ultra modern facility has only enhanced what we pride ourselves on..."The Autohaus Experience".
In an industry trending toward multi-dealer conglomerates that operate multiple franchises in several states, this dealership is still family-owned and operated. Its long-appreciated charm and dedication to service has helped form "The Autohaus Experience".
All of the work and dedication finally culminated with the opening of the state of the art BMW facility at 3015 South Hanley Road in 2007.
The Best People
The Best Product
The Best Facilities
The Best Selection
The Best Experience
The Autohaus Experience
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,834 reviews
December 16, 2015
30 Years of Excellence Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, Consistent excellent service that begins with the greeters who quickly get me in to see my advisor, Linda Schaefer. She booked me for an appointment, reserved a loaner. In addition to the warranty service, I had a couple of paint imperfections that needed attention.The detail shop took care of it and returned it in an impeccable state... better than new! Chris Buie, checked to see if I had any further questions about the vehicle functions and Renard checked to ensure that i was happy with work... in a word,awesome! When I doubled back to confirm a navigation upgrade, Linda was with a customer and Mike Crader stepped in to discuss my concerns and together they answered my concerns. More
by glennjjjr
Employees Worked With
Other Employees :
The detail shop performed an awesome job touching up and buffing the car -perfect Thank you Wendy for personally greeting me and ensuring that my concerns were me, Mike Crader, Renard LaSane, Linda Schaefer
December 14, 2015
A very pleasant experience! Renard LaSane helped me with the purchase of my new car--he was patient and thorough in his availability research and in explaining my options. The en Renard LaSane helped me with the purchase of my new car--he was patient and thorough in his availability research and in explaining my options. The entire staff was friendly and helpful. It is an extremely nice dealership and a very professional atmosphere. I have only had my car a couple of days, but so far everything is as described and expected. Thanks to all! More
by XOne
Employees Worked With
Alicia Botsch, Rick Riccio, Renard LaSane
December 14, 2015
Great experience at Autohaus BMW My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes My '11 BMW 335 was several hundred miles (and many months) out of warranty when the "engine overheating" message popped up on the dash. A few minutes later the engine completely shut down. I had the car towed to Authohaus BMW at midnight on a Sunday, and by 7am Monday, I received a call from Greg informing me that the water pump had failed (which typically costs $1,000+ to fix). I was less than thrilled at the prospect of paying $1,000 and not having my car for a few days, but told Greg to go ahead and fix it and call me when the car was ready. A few hours later, I received unexpected good news. Not only was the car already fixed, but Greg was able to work with BMW to cover the entire cost. Greg, Dan and Victor have all been incredibly helpful on this visit and other recent visits. Based on this and past experiences, it is clear that Greg, Dan and Victor are not only concerned about getting customers' cars fixed quickly, but also keeping the customer's costs as low as possible. More
by Doug1234
Employees Worked With
Victor Richards, Dan Wirick, Greg Issitt
December 10, 2015
Unhappy Customer. I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i aw I have worked with Dan Wirick, Chris Clem, and Linda Schaefer in the past to what is both a pleasant and a fruitful experience; as I drive my 328i away feeling that I have obtained the best repairs and car wash in town. Usually that is true, but on 12-9-15 I felt slighted. I brought the car in for a routine safety and emissions test. Chris attended me and was professional and respectful as usual. However, at checkout the cashier became a bit indignant when I asked her if my receipt was ready. I had only asked since I had been waiting for what I perceived to be an inordinate amount of time since the time Chris had informed me that she (the cashier) would call me when all had been otherwise settled. But since so much time had elapsed, I went to the window to inquire if she had yet received any paperwork with my name. She immediately treated me suspiciously. Her tone and body language seemed to imply that my approach to the window was unnecessary at best and maybe even sinister. She did not answer but rather ignored my questions. As she gestured towards the waiting area, the cashier asked me, with a grim facial expression, were you ” waiting over there.” While holding up the repair estimate break out sheet , I said yes and that “Brian” had already explained what I needed. She told me that Brian worked downstairs. In hind sight, I had mis-called Chris, as Brian. To add insult to injury, the cashier remained uncooperative with me. As Chris approached the window he explained that the write up had been delayed due to a revision. He also reminded me that his name was not Brain but Chris. However, I explained that I had been referring to him as Brian since I had arrived close to a couple hours earlier. It would have been nice if he could have corrected me sooner. I further, explained to Chris that the cashier was behaving in a “weird” manner. The cashier then shrugged her shoulders to Chris as to reject my account. Finally, the cashier recognized my name on a receipt and asked if it was my name. I said yes. As Chris returned to his office, I finished the transaction with the cashier…during which time as I signed the paperwork, the cashier apologized. Although we managed to get through the confusion, the attitude of the cashier transformed the whole otherwise excellent experience I am accustomed to at Autohaus BMW. I am an unhappy customer, therefore two stars is my evaluation. More
by BMWDec2015
Employees Worked With
December 09, 2015
Poor Customer Service I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I w I have brought my X5 in to this dealership since moving here. Here lately I brought it in to have the breaks replaced. Upon picking up the vehicle I was required to sign the checklist, stating the breaks needed immediate attention. When I ask why I was not told about this from the advisor Victor was quick to point out that I was lying about not being told, That it is standard procedure for the advisors to discuss all the information done and ask if the customer has questions. Not once, but three times he called me a liar. Then the advisor was asked about this he did admit he did not talk to me about the vehicle, yet I was called a liar. So when I contacted Kevin about me signing the checklist stating that I understand according to the checklist my breaks are in the red he explained to me that it is not that serious, that is simply a checklist they run upon getting the car in the shop. Well, if it is not that big of a deal, why I am signing with the implication that I understand I am assuming the risk of not addressing the items in red? When I asked about the legal implications, he then brushed me off, stating that is not going too happen and that is not what it is for at all. Yet once again, I am signing assuming responsibility. I am only trying to find out if the service required on my vehicle was done and my car is now back in "specs" but I guess that will never answered or will I ever know unless I pay to have another inspection. More
by Sam
Employees Worked With
Kevin Dwyer, Victor Richards
December 09, 2015
Great Service Advisor From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issu From the time I called for service till the time the car was ready Linda Schaefer always knows what is needed and goes beyond to take care of the issues. Very personal feel. More
by vv328i
Employees Worked With
Linda Schaefer
December 08, 2015
Easy as always Title says it all, Chris Clem and Autohaus make this process easy, I needed to have new tires put on for the season, Chris handled it from working wi Title says it all, Chris Clem and Autohaus make this process easy, I needed to have new tires put on for the season, Chris handled it from working with parts to pick the proper tire, scheduling based on availability and communication on the day of through completion. More
by smfarris
Employees Worked With
December 05, 2015
Best auto dealership I have ever dealt with, bar none. Autohaus guys care about you. They care about what you're looking for and will work to help you get it. They know their cars, they know their price Autohaus guys care about you. They care about what you're looking for and will work to help you get it. They know their cars, they know their price margins and they're competitive. This is my third car bought or leased there. It's my first time with Bauer - he did a great job. Emerson quietly leads a bunch of great sales folks. I'm a customer for life. More
by NG
December 01, 2015
Quick and easy. Brett and his team were very responsive to my requests and worked with me via e-mail and in person to find the right vehicle. Brett and his team were very responsive to my requests and worked with me via e-mail and in person to find the right vehicle. More
by JT
Employees Worked With
Brett Midgley, Eric Fultz
December 01, 2015
Excellent experience We were very happy with our new vehicle purchase experience at Autohaus BMW. We worked with Brett Midgley, who I highly recommend. We reached a deal q We were very happy with our new vehicle purchase experience at Autohaus BMW. We worked with Brett Midgley, who I highly recommend. We reached a deal quickly on a factory ordered X5 and had the vehicle within two weeks ... very impressive. Our F&I experience and vehicle orientation experience was also great. On the finance side, we closed quickly with no surprises. The new vehicle orientation was very thorough and helpful. Autohaus is one of the nicest physical dealerships in STL as well ... modern, spacious, and very attractive. We're happy campers! More
by 97redz3
Employees Worked With
Alicia Botsch, Brett Midgley, Rick Riccio
