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2,244 Reviews of Autohaus BMW - Service Center
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January 16, 2025
Everything went well. It was fast and efficient and done in the time that was estimated. It was fast and efficient and done in the time that was estimated. More
by Beth Pelch
Employees Worked With
January 15, 2025
Yet another great visit. BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last F BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last Friday & a loaner. The weather forecast for changed a forecast several inches of snow, so he had me drop off my car on Thursday evening before the weather change. That was genius, because we received about 5 inches of snow on top of what was already there. That made Friday driving horrendous for those who were on the road. Thanks you Chris. Beyond my scheduled maintenance, I asked that he have a back up sensor problem that would sometimes not allow me to back out of the garage. There were no issues found but their troubleshooting produced a comprehensive report explaining possible reasons for the problem. Problem solved…when I park deeper into my garage, the decking covering my floor creates an elevation change that is detected. Thank you Matt Bircher for being so thorough. This year marks the 40th year of my relationship with Autohaus of (now) Maplewood! More
by glennjjjr
January 15, 2025
Yet another great visit. BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last F BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last Friday & a loaner. The weather forecast for changed a forecast several inches of snow, so he had me drop off my car on Thursday evening before the weather change. That was genius, because we received about 5 inches of snow on top of what was already there. That made Friday driving horrendous for those who were on the road. Thanks you Chris. Beyond my scheduled maintenance, I asked that he have a back up sensor problem that would sometimes not allow me to back out of the garage. There were no issues found but their troubleshooting produced a comprehensive report explaining possible reasons for the problem. Problem solved…when I park deeper into my garage, the decking covering my floor creates an elevation change that is detected. Thank you Matt Kircher for being so thorough. This year marks the 40th year of my relationship with Autohaus of (now) Maplewood! More
by glennjjjr
January 11, 2025
Returned for a recall which was done quickly and efficiently as promised. Friendly and courteous staff. efficiently as promised. Friendly and courteous staff. More
by Oliver.k
January 05, 2025
My SA was quite possibly the least empathic person I've ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a c ever dealt with, nearly a robot. I made an appointment for warranty service and needed a loaner. 15 minutes before my scheduled appointment I get a call from a young man who told me the SA told him to call me and let me know no loaners were available. Best the SA could do was schedule me a new time. Drop it off the second time (Vehicle is still under CPO warranrty btw) and explained the situation and this was the second time it's been in for the same issue. I was told that if it wasn't the same part I'd be responsible for the cost of repair. No mention that I still had a warranty. I got an estimate for $6000+ in repair costs. I was told it was a water pump and leaking engine plugs as well as a headlight. I had to remind them of the warranty which covered the headlight but all the sudden the water pump was not leaking after all, even though the coolant was all gone. I guess once the warranty expires that water pump might start leaking again. No offer to fix the engine plugs either. Last time I'll use Autohaus. My SA is the worst, my last visit with was awful as well. More
by john
Employees Worked With
January 04, 2025
The entire staff, especially Patti Kupfer our Service Advisor, are fantastic. We always know we will receive incredible service on every visit. Advisor, are fantastic. We always know we will receive incredible service on every visit. More
by Darin P
Employees Worked With
January 03, 2025
Excellent service from professional staff. Facilities are incredibly clean and comfortable. They take great care of customers. Facilities are incredibly clean and comfortable. They take great care of customers. More
by Maryvet01
Employees Worked With
January 02, 2025
Great service and always on top of the process. The dealer provided me a loaner for the duration of the service. The dealer provided me a loaner for the duration of the service. More
by dtlportland
December 31, 2024
Friendly, clean. Warranty work completed in the time they communicated. Thorough overview of the work completed. Warranty work completed in the time they communicated. Thorough overview of the work completed. More
by Ctrachte2020
Employees Worked With
December 31, 2024
Brittany is always super helpful whenever i or my parents come in for service. Super responsive and makes it easy. come in for service. Super responsive and makes it easy. More
by harrison.grandey
Employees Worked With
