Autohaus BMW - Service Center

My service experience was terrible. I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine bel I was told by my service advisor that the BMW OEM wiper blades I installed two weeks prior to my service visit for an oil change and a serpentine belt were worn out and "streaking." The service advisor didn't believe me when I told him they were new and said he'd "have to put eyes on them," effectively telling me I didn't know what I was talking about. Later, a member of management told me "the service tech recommended they be replaced based on how long it had been since my last visit." The parts/service manager, after my conversation with management, told me "the tech was working on two vehicles at the same time and just got confused." So, initially I was insulted, then I got one story, and then later got another story. I made my appointment two weeks in advance, and then dropped the car off early the afternoon of the day before my scheduled appointment with the promise from the service advisor it would be done by COB on the date of my appointment. "The belt takes less than two hours, " I was told, so I couldn't get a loaner, which is why my wile and I decided to drop it off since we both have obligations during the day. But, my car wasn't done by COB on the date of my appointment, and my wife and I had to jump through 1000 hoops to make our schedules work out. I've recommended Autohaus to many of my friends and family over the last 11 years, but my experience yesterday, especially the insult and the different stories from management, have comepletly soured my opinion of Autohaus. I will never use this dealership again, nor will I recommend it to anyone. More

The car buying process was pretty good. I’ve not been completely happy with the service for a couple reasons number one they don’t provide a loaner car and number two the last time I wasn’t I’ve not been completely happy with the service for a couple reasons number one they don’t provide a loaner car and number two the last time I wasn’t for service they told me it would be an hour and 20 minutes it was almost 2 hours. More

Very good service and great customer appreciation. Very satisfied and all around nice people who work there Very satisfied and all around nice people who work there More

Chris was very helpful and accommodating. The video report is a nice touch. They were friendly when I decided not to do repairs. The video report is a nice touch. They were friendly when I decided not to do repairs. More

This dealership has a very friendly environment and I was treated with respect and Kindness. My vehicle was kept clean. treated with respect and Kindness. My vehicle was kept clean. More

Always helpful and dependable! I never feel like I’m being misled when I reach out to them for guidance. I never feel like I’m being misled when I reach out to them for guidance. More

The dealership is spacious, clean and vehicles are nestly displayed. The service is beyond perfect. Chis B is truly service driven. displayed. The service is beyond perfect. Chis B is truly service driven. More

They took great care of me and my BMW. I will go back to them again. (Thanks for the great experience Patty & Jonathan!) I will go back to them again. (Thanks for the great experience Patty & Jonathan!) More

They treated me like a valued customer and made sure I was taken care of was taken care of More

You have the best staff servicing your customers. Thanks again Chris B. for making my experience pleasant. Sandie Hutchinson Thanks again Chris B. for making my experience pleasant. Sandie Hutchinson More