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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,255 Reviews

2,255 Reviews of Autohaus BMW - Service Center

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August 06, 2021

Excellent service, as always. Thanks to the whole staff, especially newbie Deanna Gossman who was friendly, knowledgeable, and an overall pleasure to work with. A great addition to the team! More

by ME Verrochi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jens Petermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Gossman
Aug 17, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

August 05, 2021

Excellent service as always. Nothing else to add. A real pleasure with whom to deal. More

by rkopitsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader, Linda Schaefer
Aug 05, 2021 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

August 03, 2021

I have been a customer for many years ( ownership of 3 BMWs over time) and will continue to recommend them to everyone. Mike is a great service advisor. The atmosphere is friendly and everyone is helpfu More

by jaotto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

Aug 05, 2021 -

jaotto responded

I have been a customer for many years ( ownership of 3 BMWs over time) and will continue to recommend them to everyone. Mike is a great service advisor. The atmosphere is friendly and everyone is helpful - even clientele!

July 31, 2021

Completely happy with the service I receive at Autohaus BMW, from sales (thanks again Matt), to finance and service. Everyone is always helpful, kind, knowledgeable. I choose to return to Autohaus BMW al More

by Taylor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Cherry (Service) , Matt Viero
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

July 30, 2021

As usual, service was excellent! Quick and easy and my service technician kept me informed. Got to take advantage of an offer for oil service promotion. More

by Susan1439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Autohaus BMW responded

Looks like we missed responding to this review until now. Thank you very much! We appreciate your kind words and look forward to serving you in the future:)

July 29, 2021

Autohaus is a wonderful place. People are very nice. Mr. Clem my service advisor had specials on 3 of the 4 services I needed done. I waited for about an hour while they worked on my car and then the cashie More

by John & Allyson Cribbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

Aug 05, 2021 -

John & Allyson Cribbs responded

N0 service today new date

Aug 06, 2021 -

John & Allyson Cribbs responded

Re schedule for next week

July 29, 2021

Great personnel and service at Autohaus BMW. Great communication with their texting apps and I loved the tech videos they sent that actually showed my vehicle concerns being addressed. More

by akaedwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Schaefer
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

July 28, 2021

I receive great service each time I visit Autohaus BMW. The staff is knowledgeable and friendly. I really appreciated receiving the video update of the multi-point inspection while my car was being servic More

by newilliams08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Horstmann
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

July 25, 2021

I took my car in for an inspection. They sent a report on what they found via text, and while they found a few things that needed to be checked. No one spoke to me about those concerns although the report wa More

by Bkoetting1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alec
Aug 18, 2021 -

Autohaus BMW responded

Thank you for letting us know about your Service experience. We are so sorry to hear that the communication regarding the completion of your vehicle was not to your satisfaction. We understand that your time is valuable and we apologize for your inconvenience. We hope that you will re-consider and visit us again some day.

July 24, 2021

I am very happy with the customer service and repair service at Autohaus BMW. I don’t take my 2011 328i anywhere else for service. More

by Dot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader
Aug 05, 2021 -

Autohaus BMW responded

Thank you for the 5-star review! Stay safe and see you next time!

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