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2,278 Reviews of Autohaus BMW - Service Center
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December 19, 2020
Thanks great service as usual. My car was repaired and I’m happy with the service. They even sanitized my car before I picked it up I’m happy with the service. They even sanitized my car before I picked it up More
by Robert
Employees Worked With
Other Employees :
Mike Crader, Linda Schaefer, Ethan Krysiak
December 19, 2020
I received great service from Autohaus. I was treated very well in a professional manner. I plan on getting my service at Autohaus from now on. very well in a professional manner. I plan on getting my service at Autohaus from now on. More
by Bettybarnhartnowhere
Employees Worked With
Mike Crader, Ethan Krysiak
December 18, 2020
I received very good service at the Autohaus dealership. They were very helpful and virtuous throughout my entire experience. I was also very pleased with their Christmas decorations. They were very helpful and virtuous throughout my entire experience. I was also very pleased with their Christmas decorations. More
by Logan Hine
Employees Worked With
Mike Crader
December 18, 2020
Easy and accommodating to make our repair the best experience yet! We glad we got the extended warranty, we got an appt the same day we called. Loaner vehicle as top of the line. experience yet! We glad we got the extended warranty, we got an appt the same day we called. Loaner vehicle as top of the line. More
by Kate Chilton
December 17, 2020
From the car salesman to the greeter in the service department autohaus has been top notch. I have to say the young man Colin who works in service as a greeter has been on the front line for me three t department autohaus has been top notch. I have to say the young man Colin who works in service as a greeter has been on the front line for me three times now and I feel should be called out for his excellence in representing your brand. He is extremely polite, efficient, and top notch in helping. Colin definitely represents what the identity of the Autohaus staff should be. More
by Jon
Employees Worked With
Collin
December 17, 2020
I have to come back to have a longer service performed, that is a bit inconvenient for me but I will do it. Just wish it could have been all taken Care of. that is a bit inconvenient for me but I will do it. Just wish it could have been all taken Care of. More
by Airems7
Employees Worked With
Mike Crader
December 16, 2020
Patti Kupfer in the service department is excellent. My car went into service for new tires and a 4 wheel alignment. We purchased our car at Autohaus and have it serviced there as well. Sales and service a car went into service for new tires and a 4 wheel alignment. We purchased our car at Autohaus and have it serviced there as well. Sales and service are excellent. More
by jhsmayden
Employees Worked With
December 16, 2020
Great location, great coffee and snacks, great service, service rep Mike Crader is great. I’m on my 4th BMW from Autohaus in 18 yrs. this was a service visit, but my salesman Bob Detert is great too. service rep Mike Crader is great. I’m on my 4th BMW from Autohaus in 18 yrs. this was a service visit, but my salesman Bob Detert is great too. More
by Kpeccola
December 16, 2020
My husband took my car in for service so I don’t have names of who was involved but as always, the customer service was great. names of who was involved but as always, the customer service was great. More
by Cbwalter
Employees Worked With
Other Employees :
Mike Crader, Linda Schaefer, Ethan Krysiak, Ty Ancona
December 16, 2020
Service was excellent and very thorough. My only complaint is that I don't feel like there's the extra step to go beyond just providing the basic service and deliver an amazing experience, especiall complaint is that I don't feel like there's the extra step to go beyond just providing the basic service and deliver an amazing experience, especially when purchasing a luxury car. I've owned other non-luxury brands that do this. An amazing experience would be to get my car back from service cleaner than when I dropped it off. It's something that takes little time for the dealer, but makes you appreciate the time that you've just saved by not having to do it yourself, and is refreshing/anxiety relieving to get into a nice, clean vehicle. I asked that a part that I ordered (a simple trim piece that snaps on) be picked up from service and put in my vehicle, which they gladly did. What would have gone beyond would have been to take the 2 minutes to pop the part in. This was also my first service for this car, so I was using this as a litmus test to see what the experience would be like in the future. Chris Clem was excellent and I'll request him next time. I just hope that there's an effort by others there to go beyond what's expected in the future to deliver a more memorable experience. More
by Chris Hayes
Employees Worked With
