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Autohaus on Edens
Northbrook, IL
3,441 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,441 reviews
May 27, 2023
Kevin put in a lot of work finding just the right car for me. He looked beyond what was on the lot. He has also made several follow-ups to see if I had any questions (and I usually did…) He did a wonderful j me. He looked beyond what was on the lot. He has also made several follow-ups to see if I had any questions (and I usually did…) He did a wonderful job. More
by MIKE_RESNICK
Verified CustomerEmployees Worked With
Damien Galvin, Kevin Abraham, Braden Galvin
May 27, 2023
Always fantastic service and Ryan is excellent! I will bring my business to Autohaus in the future. I will bring my business to Autohaus in the future. More
by msaltergott
May 26, 2023
Stay away from Tom Lood-one of the worst and the most unprofessional,poor management level service advisor that I have seen in the last 20 years. This person has completely no respect to your car and you unprofessional,poor management level service advisor that I have seen in the last 20 years. This person has completely no respect to your car and your personal time. Long story short-kept my car for over four weeks,damage it,store damaged part inside my cars,never checked after service-release it to me, and after I came back with the same issue same day again kept it another week and kept telling me they were very busy to work on it and never provided complete repair to my vehicle. So the guy like that shouldn’t be working in a customer service and position. He deserve a sweeping the lot job over there. Shame on service general manager who letting Tom work over there. Strongly advise him to stay away from this guy. More
by maxkatts
Employees Worked With
May 26, 2023
My Experience with Kevin was amazing. Very professional and trustworthy. Please ask for Kevin and you will leave feeling well taken care of. The entire staff were attentive and supportive Very professional and trustworthy. Please ask for Kevin and you will leave feeling well taken care of. The entire staff were attentive and supportive. Never felt pressured, and I can honestly say my purchase was the best deal I ever could have found. Good work Kevin keep it up. More
by Labelguy
May 25, 2023
Robert explained everything in excellent detail. The dealership provided a friendly efficient and and complete service. The dealership provided a friendly efficient and and complete service. More
by DECLEC
May 24, 2023
Nick was understandable and a professional. I recommend him to all buyers. Best dealership in town. I recommend him to all buyers. Best dealership in town. More
by LANCHOPS
May 24, 2023
This is asking a bit much for a review. Five stars is enough. Fifteen words. Five stars is enough. Fifteen words. More
by MEERHAW
Employees Worked With
May 24, 2023
After my service rep told me the charges, we corrected the amount, and he notified me the work would proceed; he never contacted me again to notify the work was completed and the car ready for pickup. I w the amount, and he notified me the work would proceed; he never contacted me again to notify the work was completed and the car ready for pickup. I waited an additional 2 hours until I sought assistance and was told going to lunch was some type of excuse for not contacting me again. I hope this was not some form of retaliation for holding him to the previously quoted price. More
by DS INFO
May 23, 2023
The service department did not take responsibility for misdiagnosing an issue with my car. I paid for a service that did not resolve an issue. I brought it in a second time for service and still it was n misdiagnosing an issue with my car. I paid for a service that did not resolve an issue. I brought it in a second time for service and still it was not resolved. The third time I brought it in, they diagnosed it was something else and would not admit they misdiagnosed the original issue. They do not believe they need to correct anything and I am responsible for paying something that never needed to be replaced. Very frustrating and extremely disappointed. More
by Gsborys
Employees Worked With
