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Autohaus on Edens

Northbrook, IL

4.7
3,283 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,283 reviews

March 11, 2019

Scheduled service Eddie has always been very helpful. He continually provides timely updates and I never get the sense he is trying to "sell" me services. He is able More

by ROB.SCHULDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2019 -

Autohaus on Edens responded

Hi Rob, Thank you for the 5-Star review. We are glad to hear your experience with Eddie Garcia was exceptional! We appreciate your business and look forward to seeing you again soon!

March 09, 2019

Tom is excellent. Easy to get the job done. Autohaus even reminds you of the services due. I has a loaner to make the job easier and found out 2 new tires were needed More

by STACY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2019 -

Autohaus on Edens responded

Hi Stacy, Thank you for the 5-Star review. We are glad to hear your experience with Tom Lood was exceptional! We appreciate your business and look forward to seeing you again soon!

March 09, 2019

Too long a wait Took 2 hours to just get an answer if my speaker trim piece could be fixed with or without warranty. My car is still under cpo warranty btw. My local More

by RAYBAPPADITYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2019 -

Autohaus on Edens responded

Hi Bappaditya, Thank you for taking the time to share your concerns. We looked into the matter and it appears that the total service time was 1 hour and 14 minutes. We apologize if this amount of time was unreasonable for you but in actuality is quite logical considering that we performed a complimentary multi-point inspection, reattached a trunk lid letter, and analyzed the speaker trim piece situation. We understand that you have a CPO warranty. However this type of warranty will not typically cover a speaker trim piece. We think it is great that your local mechanic helped you out. But of course they are going to position themselves to be the hero in this situation. Which is easy to do when any party is reacting to something that has already happened. We are sorry for your disappointment with the quality of the speaker trim. If you need any assistance in the future we will be happy to help.

March 09, 2019

Car Purchase Recently bought an AMG E53 working directly with Don Storm. I did this over the internet and received a fair deal both on the purchase price as well More

by EDBUZZY
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Storm, Nahrain Abraham, Mike Mesic
Mar 11, 2019 -

Autohaus on Edens responded

Thank you for the 5-Star review. We are glad to hear that Don Storm, Nahrain Abraham and Mike Mesic took great care of you. It is always great to hear about an exceptional experience. We appreciate your patronage!

March 09, 2019

The best service They offer professional service and get the job done the first time without question, every time I’ve been there I’ve been completely satisfied More

by jackreagans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
March 06, 2019

2019 C Class Purchase Professional, everything done to my satisfaction! Kept informed throughout the time from ordering vehicle to delivery. All features explained to me More

by BBIRKAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Anderson, Mary Costello
Mar 07, 2019 -

Autohaus on Edens responded

Hi, Thank you for the 5-Star review. We are glad to hear that Lori Anderson and Mary Costello took great care of you. It is always great to hear about a positive experience. We appreciate your patronage!

March 05, 2019

Friendly and courteous service Nick, our sales person, was a very good listener in attending to the model and features that we wanted on the car. He gave us pricing and allowed us t More

by PSOHACKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Maniatis, Amanda Youkhana, Mary Costello
Mar 07, 2019 -

Autohaus on Edens responded

Hi, Thank you for your excellent 5-Star review! We are glad to hear that your sales person Nick Maniatis, Amanda Youkana and Mary Costello took great care of you. It is always great to hear about a positive experience. We appreciate your patronage!

March 05, 2019

Excellent honest service This is one of the best service experiences I’ve had. Very quick team getting you in and out (in a new -car loaner if needed). Honest repair and servi More

by NZRICHBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2019

They never fail Somehow theyr never fail serving you and keep you mobile no matter what. Came in for a lightbulb replacement, got a brand new car to drive home (seved More

by Bert.tevel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Mar 07, 2019 -

Autohaus on Edens responded

Hi Bert, Thank you for the 5-Star review. We are glad to hear your experience with Prem Parikh was exceptional! We appreciate your business and look forward to seeing you again soon!

March 05, 2019

Periodic service I met Tom Loor when I brought my car for service. Tom Loor is very professional, kind, and honest He was in contact with me during the service. eve More

by levyyuda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Autohaus on Edens responded

Hi Yuda, Thank you for the 5-Star review. We are glad to hear your experience has been exceptional! We appreciate your business and look forward to seeing you again soon!

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