Autohaus on Edens - Service Center

Attention to the details. Keep the the customers informed what is needed to be addressed! what is needed to be addressed! More

Efficient and courteous. Took care of me promptly and remedied the problem. I am very satisfied. remedied the problem. I am very satisfied. More

Terrible, terrible and terrible. On Wednesday 10/6/2021, I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car at 9 am on Thursday 10/7/2021 accordingly for Service A. I also informed the serviceman that there is a minor noise from the back and needs to be checked. He suggested that we don't need to do it because it will cost me $198 which I accepted. He also suggested that I do four more things including replacing engine air filter, drain break fluid, perform cooling service, and replace wiper which I also agreed. The estimated total cost was $921.36. However, the job was not done at 4:31 pm on Friday. Instead, I got the message at 4:31 pm stating that I need to fix five more items immediately with additional cost of $3,040. In addition, there are five more items need to be done with additional cost of $1,997. I went there simply for an oil change. The regular price is $226. However, I was asked to do a big job with a price tag of $5,858. What a robbery!!! Plus, the noise is getting nosier now. I simply don't know what they did with the car after I refused to accept those services. BTW, I never received the coupon discount either. More

Special key.was lost that unlocks the tire was lost at the dealership. I was asked to pay 60plus dollars to replace that key. I do all my servicing at the Dealer. I do not know how I could have lost that the dealership. I was asked to pay 60plus dollars to replace that key. I do all my servicing at the Dealer. I do not know how I could have lost that key and I actually I never seen the key or knew where they stored it? More

Appointment was easy to make. They took the car on time and completed the work when estimated. Also explained the work done and not necessary. and completed the work when estimated. Also explained the work done and not necessary. More

Tom are awesome ! He alway take care my car when I need . Very easy to with with Very easy to with with More

I’ve been working with Tom Lood since my first Mercedes purchase in 2012. He’s the reason I bought my next in 2020. Always professional and knowledgeable. He makes each customer feel like his only custo purchase in 2012. He’s the reason I bought my next in 2020. Always professional and knowledgeable. He makes each customer feel like his only customer. More

Communication is awful. Should not make appointments if unable to keep with the schedule. Washed outside of car not inside besides vacuuming unable to keep with the schedule. Washed outside of car not inside besides vacuuming More

This was the most frustrating auto service experience I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the I’ve ever had. I purchased my GLC 300 in June. The latch by the driver seat that opens the rear hatch was defective when I got the car. I brought the car back and was told that they would order the part and call me in a few days. No call, no action. When I checked back, no one knew anything about it. They eventually told me that the part had been sent back. They said they would reorder it. Again, I waited for the call but heard nothing from the service department. Several phone calls later and I finally had an appointment to get my car repaired (nearly 3 long months after I initially visited the service department for my repair). When I brought it in, the woman who greeted me was friendly and professional. She found my name on her computer and brought me over to a service rep. This rep saw that I had an appointment, but had no idea what I had come in for. He eventually checked things out and informed me that the necessary part had been sent back (again!). I left the car with him and when the part came in, they fixed my car. My husband and I have owned Audi’s for years. This is my first Mercedes and I was extremely disappointed with my service experience. I would recommend studying the service department at the Audi Exchange to see how a first-rate service department operates. Next time I need service, I’ll try a different Mercedes dealership (in Lake Bluff) and see if it’s any better. This experience has soured me on the entire Mercedes brand. Feel free to call and discuss. More

Ken and Ryan helped and worked with me to resolve issues I had with buying a used E550 cabriolet on the internet. I had with buying a used E550 cabriolet on the internet. More