2,410 Reviews of Autohaus on Edens - Service Center
Great job. Attentive and prompt service. Easy to schedule. Very customer focused. Good facilities. Pleasure to work with. schedule. Very customer focused. Good facilities. Pleasure to work with. More
It took over 24 hours longer than expected. Service manager Fernando left me a voicemail telling me to call a number that was disconnected. When I called Fernando’s number, I got voicemail for someone manager Fernando left me a voicemail telling me to call a number that was disconnected. When I called Fernando’s number, I got voicemail for someone named Terry Staley with a message from August (Fernando said he was new and hadn’t yet set up voicemail). When I came to pick up the car they said was ready, they had the wrong car and still had to wash mine. More
Very professional Advisor was thorough and the service and car wash were done in a timely fashion and car wash were done in a timely fashion More
Service department is efficient and thorough Took little effort on my part. I knne the car was in good hands. effort on my part. I knne the car was in good hands. More
Terrible, terrible and terrible. On Wednesday 10/6/2021, I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car I received an advertisement stating that they can change oil within 60 minutes with a coupon. Thus, I made the appointment and I dropped off my car at 9 am on Thursday 10/7/2021 accordingly for Service A. I also informed the serviceman that there is a minor noise from the back and needs to be checked. He suggested that we don't need to do it because it will cost me $198 which I accepted. He also suggested that I do four more things including replacing engine air filter, drain break fluid, perform cooling service, and replace wiper which I also agreed. The estimated total cost was $921.36. However, the job was not done at 4:31 pm on Friday. Instead, I got the message at 4:31 pm stating that I need to fix five more items immediately with additional cost of $3,040. In addition, there are five more items need to be done with additional cost of $1,997. I went there simply for an oil change. The regular price is $226. However, I was asked to do a big job with a price tag of $5,858. What a robbery!!! Plus, the noise is getting nosier now. I simply don't know what they did with the car after I refused to accept those services. BTW, I never received the coupon discount either. More
Efficient and courteous. Took care of me promptly and remedied the problem. I am very satisfied. remedied the problem. I am very satisfied. More