Autohaus on Edens - Service Center

What should have been a quick tire replacement ended up being an almost 3 hour wait! Brought my car in after waiting 3 hours for Mercedes Roadside assistance to tow my car to Autohaus. Upon arrival, I was being an almost 3 hour wait! Brought my car in after waiting 3 hours for Mercedes Roadside assistance to tow my car to Autohaus. Upon arrival, I was instructed to wait in the waiting room. I waited for over 1.5 hours without any update. Then, I was told it would take 45 minutes for the service to be completed. That ended up taking another hour and 20 mins! More

Poor communication and lack of attention to customer satisfaction. Vehicle was not properly cleaned after windshield installation. Glue drops were left on the dashboard and the shield itself was not c satisfaction. Vehicle was not properly cleaned after windshield installation. Glue drops were left on the dashboard and the shield itself was not completely cleaned. The Geico insurance claim was not handled and I am still waiting for reimbursement and follow up call from the dealership on the status of the claim. More

My car maintenance and repairs were taken care of to my satisfaction. However, a little more attention to detail could have been shown. My trunk was not vacuumed although requested. Will always take my ca satisfaction. However, a little more attention to detail could have been shown. My trunk was not vacuumed although requested. Will always take my care there. Great staff. More

It’s been such a pleasure servicing my vehicle at Autohaus. Ken used to be my service advisor who was wonderful, but since he got promoted I’ve been working with Terry. Terry is honestly one of the b Autohaus. Ken used to be my service advisor who was wonderful, but since he got promoted I’ve been working with Terry. Terry is honestly one of the best service advisors I’ve dealt with, and I have owned a Mercedes for over 15 years now. Also, every single time I pull into the service drive, I am always greeted by Cindi with a smile. They are all a wonderful team and they make servicing my car not feel like a chore. More

I took my car in for a regular scheduled maintenance event and it was done timely and courteously. Done on time and properly explained. Service advisor was quite good. event and it was done timely and courteously. Done on time and properly explained. Service advisor was quite good. More

Tom has been taking care of my car for several years. He goes the extra mile to see what the car needs, not just what the computer says. Woman who greeted me, whose name I do not know, was also helpful. Th goes the extra mile to see what the car needs, not just what the computer says. Woman who greeted me, whose name I do not know, was also helpful. Thanks for good professional service. More

Eddie Garcia was excellent and attentive, as always. He was even able to help me with my other, non-MB car, when I need emergency assistance. was even able to help me with my other, non-MB car, when I need emergency assistance. More

Prem is always great to work with and very responsive. He always returns my phone calls within 2 hours. Those wer all the words I wanted ……. always returns my phone calls within 2 hours. Those wer all the words I wanted ……. More

My car (S-class) was in service for 3 days. I asked few times to fix my keyless entry because it's not working properly. But it was not done anyway. They never washed my car saying that car wash doesn't wo times to fix my keyless entry because it's not working properly. But it was not done anyway. They never washed my car saying that car wash doesn't work. I'd understand that if it was a 2 hour service, but I am sure that they could manage to wash it in 3 days. More

Awesome! Loan service is so terrific due to limited usage of the current cars under repair. I really love it! Wonderful experience for this time. of the current cars under repair. I really love it! Wonderful experience for this time. More