Autohaus on Edens - Service Center

My Service Great service, great team. Treat you like a valued customer. Live in the loop and could bring my car to the dealership down here, but the service, th Great service, great team. Treat you like a valued customer. Live in the loop and could bring my car to the dealership down here, but the service, the prices, the way they treat you, is most definitely worth the drive to this dealership. Eddie is great and very detailed. The crew that checks you in also deserves a HUGE SHOUT OUT, as they are amazing! More

I was warmly welcomed early morning by Cindi, then written up perfectly by Tom, Service Manager. Work was performed in time expected and the car wash in the middle of winter is the greatest. Best of a written up perfectly by Tom, Service Manager. Work was performed in time expected and the car wash in the middle of winter is the greatest. Best of all, I worked with Amanda to get my Android auto working perfectly. Amazing dealership! More

Communication could have been better. Other than that, easy and smooth. Did not get the loaner requested...had a much larger vehicle which was harder to drive. easy and smooth. Did not get the loaner requested...had a much larger vehicle which was harder to drive. More

Tom Lood in the Service Dept is the example of delivering the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. More

transmission regular service We brought our ML350 in for the transmission service. On the screens in the service center it says the service starts at approximately $381 . When we We brought our ML350 in for the transmission service. On the screens in the service center it says the service starts at approximately $381 . When we went to pick the vehicle up the charges totaled over $700, and were reduced after our displeasure of the costs. The service center representative said my wife was told the cost when she dropped the vehicle off, yet my wife did not remember being told the cost. In the future, we will ask for the cost of all services to be performed , when we drop off the vehicle. Also, why put the starting at cost of services when they can be double what it displayed for certain vehicles. More

The service experience was excellent. I could not be happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not t happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not the closest service Center to my home More

Ryan went above and beyond with handling my vehicle I came in for an oil change. I had 2 free services included with my package. Ryan dug deeper into my vehicle history and advised that the spark plugs I came in for an oil change. I had 2 free services included with my package. Ryan dug deeper into my vehicle history and advised that the spark plugs would need to be changed and that it was included in my service A package. I agreed to it and he then proceeded to get me a ride with lyft back to my house over in rolling meadows, he also arranged for them to pick me up when the vehicle was ready. I was just shocked that even though this service was for free Ryan did his due diligence and dug deeper into the vehicle history. More

Thanks to Eddie Garcia maintenance and other problems always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the scene) who get the job done! More

Fantastic service.Car service was excellent and Fantastic service. Car service was excellent and timely. I also had use of a new loner vehicle while I waited. I have no negative issues Fantastic service. Car service was excellent and timely. I also had use of a new loner vehicle while I waited. I have no negative issues More

Prem has always been professional and courteous Autohaus Prem has always been professional and courteous Autohaus provided pickup service which was appreciated Was Given timely updates and an easy way to Prem has always been professional and courteous Autohaus provided pickup service which was appreciated Was Given timely updates and an easy way to pay Thanks More