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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,398 Reviews

2,398 Reviews of Autohaus on Edens - Service Center

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November 13, 2019

Awesome Jim & Cindi took great care of me. Thank you! I always tell people to go to Autohaus. I appreciate how kind everyone is to me. More

by SHANNONFAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindi, James Riley
November 11, 2019

Air bag recall Great service, ready on time, car washed.they were ready for me at my appointed time, the car was ready at the estimated time, and the car was washed More

by ZIDONISM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Patel, Prem Parikh
November 11, 2019

polite, easy in/out easy to schedule the service appointment. politely answered whatever questions i had. did a nice job cleaning the car when finished. very good cust More

by 1SUZISIEGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Gagerman, James Riley
November 08, 2019

airbag recall After long delays in getting proper parts, it was very easy to set the appointment for the recall. at the same time they performed an inspection on va More

by SDERDIGER
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2019

Called and left 2 msg no response . Also visited the store 9 times for the same rattle problem. The problem still has not been solved. More

by jpahng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Lood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Autohaus on Edens responded

Hello, It is our understanding that since this review has been left Tom Lood has spoken to you about the issue and addressed the concerns regarding the speakers and the noise you were hearing. Please feel free to reach out if you have any other concerns!

November 06, 2019

Customer service. Whenever I have an issue with my car, I am treated very nice. Prem is a pleasure to work with. Nick Mantis sold me my car and always knows when I’ More

by TAMMYSAKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Maniatis, Prem Parikh
November 06, 2019

Excellence is routine in the service dept at Autohaus. From the moment you pull into the service area, till you pull out, you are met with people who really care about your driving experience. Their enthus More

by FRED.NOVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2019

Beyond expectations. I had a problem with a door seal on the drivers side on a two yr old gla. There was enough wear so that Mercedes would reject a warranty claim. But th More

by Docmuskie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Didn’t note names individuals.
November 05, 2019

Great service love coming to this dealership I am doing it for the last 40 years. Ken Dunaway always takes good care of me and his customers. More

by TZURTALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2019

Always great service. I was pleased as always with the professional and prompt and competent service They fixed my tire. Ken is top notch to deal with Thank you More

by 24SGF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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