Autohaus on Edens - Service Center

Efficient Excellent care and friendly faces. Caring. The car was done at the time they said it would a courtesy car was waiting for me. All great! The only co Excellent care and friendly faces. Caring. The car was done at the time they said it would a courtesy car was waiting for me. All great! The only continuing problem is the car continues to have a funky smell when starting the engine and I need to open all the windows to air out the odor for a while More

Chicago land best Great detailed inspection in timely manner Delivered in the promised date and time, The service advisor is very proficient knowledgeable about all t Great detailed inspection in timely manner Delivered in the promised date and time, The service advisor is very proficient knowledgeable about all the car’s funcitions And operations In the time very friendly in very respectful way. More

Proactive, helpful team dealing with a recall issue The dealer's team reached out to me to alert me to and help me to schedule work necessary due to a recall issue. They were very easy to work with and The dealer's team reached out to me to alert me to and help me to schedule work necessary due to a recall issue. They were very easy to work with and made sure the work was done timely, quickly and correctly. More

Perfect. Ed Garcia is an outstanding professional Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping me informed and doing the work timely. Very professional More

Cery bad I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat th I was over charged and still have smelly air condition. Texted eddie garcia but he did not answer me also floormate was missing . I got a floormat that is not mine after i asked 2times on time of taking my car from service and returned back again. More

Berghorst Review Prem is a first class senior service advisor. All of the work was completed on time and in a quality manner! Great team at Autohaus!! Prem is a first class senior service advisor. All of the work was completed on time and in a quality manner! Great team at Autohaus!! More

Don’t understand but make it Gabriel. Viti I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people I’ve been by Mercedes for the last 30 years I’ve always had good service with the dealerships especially this one Dealership Always good people More

Dishonest techs Service managers were nice enough, but I question the honesty and competence of the techs. I took my car for a full service at a private mechanic. Service managers were nice enough, but I question the honesty and competence of the techs. I took my car for a full service at a private mechanic. Then took it to autohaus for a “diagnositic.” The worked up a $4900 bill worth of necessary services including $300 to change out 3 nuts. More

Customer Service is the name of the game The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are c The service folks at Autohaus always go out of their way to insure the best possible customer experience. Loaners are always available, repairs are completed when promised, and your car is delivered clean inside and out. More

5 years of just Ehhh I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers an I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers and communication. I have had 2 guys handle my very easy account over the 5 year period. My salesman who is no longer employed at this dealership is a whole other country. One time I was passing by and thought I’d take them up on a car wash “stop in anytime and we’ll wash your car” I had not previously taken advantage of this service. I walk through the glass doors and everyone was “sort of” busy but while standing there for almost 15 minutes NOT ONE PERSON asked “can I help you” My 1st guy before asked to be switched to someone else (Tom Lood) who didn’t know me from a whole in the wall was so busy flirting and doting over a female customer he didn’t think to ask me what the XXX I was there for !? I got in my car backed out and left angry. Why should that be at a MB dealership. Tom was nice typically at the beginning and at the end. However, I will say Tom on a few visits truly lacks follow up skills or time management skills as well as communication skills. On the last visit while getting me squared away on my rental car in the am, tells me emphatically “car must be returned today 7pm”. I said “not a problem, just let me know when to get my car”. He said I’ll call you later and let you know. 3:42, I texted “how we coming along?” Just finished but still need to wash and finish paperwork. Still need a little bit --Tom Lood Mercedes-Benz Autohaus on Edens Never heard back from him after that and remember, the needs to be back @ 7 pm. I was expecting a call or text letting me know, “come at 4:30 - see you at 5 something”. My wife’s GMC dealership has 10x the customer care than Mercedes. I gassed the rental up at 4:37 pm and started heading that way. 40 min with traffic - arrived at dealership and paperwork wasn’t complete and car wasn’t washed. 20 min later after I arrived my car was washed dryed and ready. I had prepaid the service, so my $0 bill was welcomed. I was considering heading into the showroom to look at a new car. I will enjoy my CLA250 for another 1-2 years, my car is in mint condition with lower mileage and then I’m done with Mercedes Benz. Mark Tames is the only thing that kept me at Auto Haus. He is an asset to this dealership. More