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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,423 Reviews

2,423 Reviews of Autohaus on Edens - Service Center

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January 31, 2019

Fast and Easy Routine service is a breeze at this dealership. Greeters are friendly and efficient, car is ready when promised. Great customer experience. Very co More

by LASTODDART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Feb 12, 2019 -

Autohaus on Edens responded

Thank you very much for the great review! We are happy to hear that your experience was exceptional!

January 30, 2019

Well Run Operation I called the service department late on a Thursday that my wife's 300 GCL's "Check Engine" light was on. They were able to schedule the car the next m More

by SANFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Michel
Feb 13, 2019 -

Autohaus on Edens responded

Hi Sanford, Thank you for sharing your experience with Eddie and Julie. We appreciate your patronage. Thank you!

January 30, 2019

Excellent customer Service While I was a little frustrated with the last service call, the team headed by Ernie Bonilla really made up for it this round. It’s really nice to k More

by JLTENORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Feb 13, 2019 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. We are sorry to hear about your prior service call. We are very happy to hear that this round made up for it though! We are here for you and look forward to seeing you again!

January 30, 2019

Always a great experience Took my car in for maintenance Was greeted immediately by cindi who is always nice, had a loaner before I even finished with my service advisor Ken. More

by JENKAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

Thank you for taking the time to share your experience with Ken and Cindi! We appreciate your business!

January 30, 2019

Service. I was very pleased that the service was done while I was waiting. Very friendly staff and comfortable waiting area. Overall a very good experience. More

by JRUEGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Maniatis
Feb 13, 2019 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We appreciate your feedback and business!

January 30, 2019

Service Ken Dunaway is an exceptional service manager. We are so fortunate to have him assisting us with all of our service needs! We can always rely on him a More

by mercedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

Thank you for sharing your experience with Ken Dunaway. We appreciate your business!

January 29, 2019

Precise Excellent service and expedited quickly. Brought in for service A and received a few other items that needed to be addressed. We service 4 cars throug More

by EDANTE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

We are very happy to hear that Ken takes exceptional care of you. Thank you very much for your patronage!

January 29, 2019

Eddie is always most accommodating and helpful - the BEST! T Have done business with this company for over 20 years and never have been disappointed - that is why I keep coming back. Like family! Would not go a More

by HOEGER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Autohaus on Edens responded

Thank you for your loyalty! Your dedication to our dealer is greatly appreciated. We are happy to hear that Eddie takes great care of you and that you feel like family! We hope to see you again soon!

January 29, 2019

The only reason I'd buy another Benz This service center is top notch. The customer service they've provided every single time I've been there is exceptional. The mechanics turned the l More

by MARIUSZM-C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2019 -

Autohaus on Edens responded

Thank you very much for taking the time to share your thoughts! We are very happy to hear that we were able to take care of your vehicle and get it running right. Thank you for your business and we look forward to serving you for years to come!

January 28, 2019

Service 2 day wait for a pretty basic service call. My car was very dirty when I picked it up, after spending $1900, a car wash would’ve been nice! More

by JCO2481
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Autohaus on Edens responded

Thank you for taking the time to share your experience. We apologize if your car was not washed. The only reason a car would not be washed would be due to the weather. Please feel free to stop by and we will get your car washed for you! Thank you for your business!

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