Autohaus on Edens - Service Center

Love this place I love autohaus because they are always well staffed with people who are friendly and eager to help me. They even scrapped all the ice off my car bef I love autohaus because they are always well staffed with people who are friendly and eager to help me. They even scrapped all the ice off my car before I drove home. More

Ernie Bonilla was great! He was polite, prompt and communicated with me in real time throughout the entire length of service which was about one week. The mechanic also ident He was polite, prompt and communicated with me in real time throughout the entire length of service which was about one week. The mechanic also identified and took care of the additional items. I was also set up with a nice loaner car. More

Chicago I drive out from Chicago to go to Autohaus because their service and sales is superior to all of the other Mercedes dealers. Having been to other dea I drive out from Chicago to go to Autohaus because their service and sales is superior to all of the other Mercedes dealers. Having been to other dealers I can make this statement and stand by it over many years!! More

Professional Cindi Link - from the moment I drove into the service department, Cindi was there for me to answer questions and complete the process in a very profes Cindi Link - from the moment I drove into the service department, Cindi was there for me to answer questions and complete the process in a very professional way. Ready to answer questions . More

Great service Tom Lood consistently goes above and beyond for me, both when scheduled and unannounced. Would highly recommend Tom and the Mercedes service center. Tom Lood consistently goes above and beyond for me, both when scheduled and unannounced. Would highly recommend Tom and the Mercedes service center. Great service team. More

Excellent service Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and Very quick in and out, super knowledgeable person, Tom Lood , took care of my car and got me a loaner immediately. Told me exactly what I needed and got me on my way. The same thing when I picked up my car , he had it ready to go and took care of everything he said it needed and I was on my way More

Super Friendly and Helpful I was very impressed w/ the helpful nature of Cindy when I first pulled into the garage. She went out of her way to answer my questions and provide a I was very impressed w/ the helpful nature of Cindy when I first pulled into the garage. She went out of her way to answer my questions and provide a short tutorial on some of the features to my GLC 300. The additional service was fine and the over-all experience was great. More

Great service! Helpful, friendly and professional, they took the time to track down the issue with my car and fix it properly. Since they knew it might take s little Helpful, friendly and professional, they took the time to track down the issue with my car and fix it properly. Since they knew it might take s little longer, they even arranged to get me the same car as a loaner. More

Routine maintenance On a normal service, mechanic found several gasket leaks on the heads and transmission. Everything fixed perfectly. I had a loaner the whole time. Gre On a normal service, mechanic found several gasket leaks on the heads and transmission. Everything fixed perfectly. I had a loaner the whole time. Great communication by service adviser Ken! More

Excellent customer service! This service experience was handled in a professional manner. Everything went smoothly. Communication process was excellent. Problem was resolved. To This service experience was handled in a professional manner. Everything went smoothly. Communication process was excellent. Problem was resolved. Tom is an outstanding service advisor. Someone else gave me the loaner car when my car was towed in but I can’t recall his name. He was terrific too! More