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2,426 Reviews of Autohaus on Edens - Service Center
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November 26, 2018
Best experience ever your service department, especially Prem is the most efficient and the most professional experience I have ever had. Auto Haus is the only establishme your service department, especially Prem is the most efficient and the most professional experience I have ever had. Auto Haus is the only establishment that I will ever bring both of my cars, Thanks for your kind help. Stuart M. Packer More
by NORTHSHOREINDSUPPLYINC
Verified Customer
November 26, 2018
Punctured tire. Driving on spare Tires purchased and installed in a timely manner with explanation of why 2 were needed. Satisfied with degree of service we never have a problem. Tires purchased and installed in a timely manner with explanation of why 2 were needed. Satisfied with degree of service we never have a problem. More
by JSKUPPERMAN
Employees Worked With
Prem Parikh
November 23, 2018
forward collison system does not work Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my Whether or not I should blame the dealer for what I believe to be defects in the design is questionable and thus the 4 star rating. I would give my 2018 C300 a one star rating. very nice car but safety options I ordered do not function. The service manager has been very cooperative but has no way to repair these issues. In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and distronic I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking. In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 ‘ away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash. The MB manual states: “if active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” they are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on MANY $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation. More
by unhappy new MB owner
Employees Worked With
November 23, 2018
Thank You Eddie Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husba Eddie Garcia was wonderful, as usual, in getting the service done on my car. He is pieasant, knowledgeable and great to work with. This time my husband took care of getting my car serviced. With Eddie's help, he left very satisfied. More
by GRE8ART
Employees Worked With
November 23, 2018
great service I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, I found this dealership to be very caring and thorough with all the work done right the first time and finished when they promised it would be, More
by jgg
Employees Worked With
November 21, 2018
terrible service autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car ( autohaus on edens The most terrible service that can be, do not waste your time. I scheduled appointment to the service and requested a loaner car (Confirmation Code:X05KWEL38X), I took time off from work and arrived to the dealership "autohouse on edens", but as it appeared the loaner car is unavailable and suggest to arrive in 5 days one more time. I have no opportunity to ask for leave from work every week to make service to the car. for the last 3 years I bought in autohaus on edens 2 new cars (~$70k of each), but on it stop!!! they will not receive my business anymore More
by kramerandrey
Employees Worked With
November 21, 2018
Personalized service We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient We have very low mileage that is not commensurate with age of car. Autohaus tailors service to fit the actual miles used but still keep auto efficient. More
by Doc72
Employees Worked With
November 20, 2018
oil change, tire rotation and visual inspection Kelly Davis was very friendly, courteous, helpful and knowledgeable as my service professional. The service the team performed was thorough, professio Kelly Davis was very friendly, courteous, helpful and knowledgeable as my service professional. The service the team performed was thorough, professional and timely as always. More
by FLORINA_CUPSA
Employees Worked With
Kelly Davis
November 20, 2018
Perfect and friendly staff Perfect service and on time as promised. And Eddie Garcia is very knowledgeable on the service that was needed. And no suprises for the billing. He is Perfect service and on time as promised. And Eddie Garcia is very knowledgeable on the service that was needed. And no suprises for the billing. He is a very honest person and right to the point. More
by CUALOPING
Employees Worked With
November 19, 2018
Excelent Eddie garcia very frienly all the people were very frendly and nice. I feel at home when i go this location also sales staff in the showroom Eddie garcia very frienly all the people were very frendly and nice. I feel at home when i go this location also sales staff in the showroom More
by VALDIVIESOMUTIS
Employees Worked With
