Autohaus on Edens - Service Center

Wonderful Service Ernie Bonilla was very patient and informative. He was very detailed and knowledgeable. He's follow up was exceptional. I look forward to visiting Ernie Bonilla was very patient and informative. He was very detailed and knowledgeable. He's follow up was exceptional. I look forward to visiting this service center in the future. Julie was also the greatest!! More

Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always RUDE! We cannot say enough about Tom. More

Scheduled service Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning th Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning the car worthwhile. More

Dishonest techs Service managers were nice enough, but I question the honesty and competence of the techs. I took my car for a full service at a private mechanic. Service managers were nice enough, but I question the honesty and competence of the techs. I took my car for a full service at a private mechanic. Then took it to autohaus for a “diagnositic.” The worked up a $4900 bill worth of necessary services including $300 to change out 3 nuts. More

5 years of just Ehhh I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers an I’m not a hard one to please but over 5 years it just hasn’t been a great experience for me. What is lacking truly is REAL care for their customers and communication. I have had 2 guys handle my very easy account over the 5 year period. My salesman who is no longer employed at this dealership is a whole other country. One time I was passing by and thought I’d take them up on a car wash “stop in anytime and we’ll wash your car” I had not previously taken advantage of this service. I walk through the glass doors and everyone was “sort of” busy but while standing there for almost 15 minutes NOT ONE PERSON asked “can I help you” My 1st guy before asked to be switched to someone else (Tom Lood) who didn’t know me from a whole in the wall was so busy flirting and doting over a female customer he didn’t think to ask me what the XXX I was there for !? I got in my car backed out and left angry. Why should that be at a MB dealership. Tom was nice typically at the beginning and at the end. However, I will say Tom on a few visits truly lacks follow up skills or time management skills as well as communication skills. On the last visit while getting me squared away on my rental car in the am, tells me emphatically “car must be returned today 7pm”. I said “not a problem, just let me know when to get my car”. He said I’ll call you later and let you know. 3:42, I texted “how we coming along?” Just finished but still need to wash and finish paperwork. Still need a little bit --Tom Lood Mercedes-Benz Autohaus on Edens Never heard back from him after that and remember, the needs to be back @ 7 pm. I was expecting a call or text letting me know, “come at 4:30 - see you at 5 something”. My wife’s GMC dealership has 10x the customer care than Mercedes. I gassed the rental up at 4:37 pm and started heading that way. 40 min with traffic - arrived at dealership and paperwork wasn’t complete and car wasn’t washed. 20 min later after I arrived my car was washed dryed and ready. I had prepaid the service, so my $0 bill was welcomed. I was considering heading into the showroom to look at a new car. I will enjoy my CLA250 for another 1-2 years, my car is in mint condition with lower mileage and then I’m done with Mercedes Benz. Mark Tames is the only thing that kept me at Auto Haus. He is an asset to this dealership. More

Efficient Excellent care and friendly faces. Caring. The car was done at the time they said it would a courtesy car was waiting for me. All great! The only co Excellent care and friendly faces. Caring. The car was done at the time they said it would a courtesy car was waiting for me. All great! The only continuing problem is the car continues to have a funky smell when starting the engine and I need to open all the windows to air out the odor for a while More

They omitted one of my requests. It was just just a free 10,000 mile service, and I asked them to fix the seat recline button and to reach the low beams (they illuminate too little of It was just just a free 10,000 mile service, and I asked them to fix the seat recline button and to reach the low beams (they illuminate too little of the road to drive over 30 in the dark). They fixed the button but didn’t touch the headlights. More

Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me posted with text messages.And always has a smile. More

Great deal Thanks for checking my car. Did control all liquids and motor of my car. ML350 diesel. Comfortable area for rest and waiting. Very fast service. ILYA Thanks for checking my car. Did control all liquids and motor of my car. ML350 diesel. Comfortable area for rest and waiting. Very fast service. ILYA P. More

Perfect. Ed Garcia is an outstanding professional Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping Everything is done right. Can’t imagine they could do more again Ed Garcia is on top of everything. Scheduling assessing the problem pricing keeping me informed and doing the work timely. Very professional More