Autohaus on Edens - Service Center

As Promised! As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... As usual, Eddie Garcia delivered! Dropped in to get a bulb replaced--which was done on the spot--but then another potential issue was identified.... Very considerate of my time, coordinating needed parts getting in and desired loaner being available before he scheduled me in for part 2. Also as usual, everything was fixed right the first time and the car was returned on time and looking sparkling. More

Delighted Ken facilitated an excellent service experience. I needed a smashed passenger mirror replaced on my 350 GLK. Ken gave me a very competitive bid and Ken facilitated an excellent service experience. I needed a smashed passenger mirror replaced on my 350 GLK. Ken gave me a very competitive bid and arranged for the new parts to arrive on time. Eugene skillfully did the mirror work. I was in and out in 50 minutes on a Friday morning. More

personalized Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just Our service manager is Ed Garcia. He easily recalls the details of both my GLK and C300. Just recently, I had the GLK serviced for A1. Ed did not just had it done in the same day, which was very helpful with our work schedule, but also outlined the repairs needed to keep my GLK in good condition. With Ed, I'm totally confident that my cars are getting the best service. More

saved my day I had a problem with my car and they took me in off the street and fixed it immediately. They were very accommodating, efficient and appreciative. I I had a problem with my car and they took me in off the street and fixed it immediately. They were very accommodating, efficient and appreciative. I generally have used a different dealer and Autohaus was VERY helpful, enough that I will use them more when I can. More

proficient outstanding balance of customer service and knowledge of service schedule. .was able to get me in last minute for my b schedule. Couldn't be happier w outstanding balance of customer service and knowledge of service schedule. .was able to get me in last minute for my b schedule. Couldn't be happier with Eddie Garcia and the whole autohaus team. Thanks again Natalie Gibson More

refusal to provide a warranty service Mark Tames, I would like to know why and who put notes on our family account NOT to service our cars. We never had any work done by them, no outstand Mark Tames, I would like to know why and who put notes on our family account NOT to service our cars. We never had any work done by them, no outstanding balances. ALL WARRANTY work. Please let me know what is going on at your dealership and why you are discriminating against a consumer. More

Previously Reviewed, Problem Solved After experiencing some issues with servicing my vehicle I spoke to management and was surprised with how well they managed my situation. We spoke on After experiencing some issues with servicing my vehicle I spoke to management and was surprised with how well they managed my situation. We spoke on the phone and they were very polite, reviewed the situation, and came up with a resolution that was fair to all parties involved. They went above and beyond to fix an issue - very honest company. More

The Worst Decision as a Car Owner I have never encountered a more corrupt and unscrupulous dealership in my life. For a period of time in 2014 I made the worst decision in my life as a I have never encountered a more corrupt and unscrupulous dealership in my life. For a period of time in 2014 I made the worst decision in my life as a car owner - I picked this dealership to service my car. After they "fixed" several things (only to literally break on my way home) I should have known better. They of course had reasons why they needed to bill me again for fixing the exact thing again, so I followed along. A mile in, a mile out - right? Anyways, after the leaving the dealership on one of these occasions I was driving home and the car began to shake. This frightened me so naturally (and gratefully) I slowed down and took the next exit off the highway. As I'm driving to find a place to pull over - I kid you not - one of my wheels literally detaches and my car literally grinds into the ground. Keep in mind, this is ON THE WAY HOME from the dealership! The next day I call Autohaus & they completely deny any wrong doing! I have the car taken a look at from 3rd parties and they all agree : these guys used a power wrench and completely stripped the lug nuts on the wheel, causing it to fall off. This cost me roughly $20,000 in damages ranging from mechanical to body work. Please, please, please - avoid this place at all costs. Learn from my costly mistake. More

BEWARE!!! Scare tactics and charged 50% more than any other Mercedes dealer for the same part and work. Be very careful and make sure you get a second opinion from another dealer. other Mercedes dealer for the same part and work. Be very careful and make sure you get a second opinion from another dealer. More