Autohaus on Edens - Service Center

I so happy with my car and also the care of team from the automotive service is excellent the automotive service is excellent More

Eddie Garcia and the representatives at Autohaus are always helpful and pleasant. I appreciate the availability of a rental car. always helpful and pleasant. I appreciate the availability of a rental car. More

The service crews and advisor are both very accomodative. Additionally, they have a lot of flexibilities on the scheduling. Additionally, they have a lot of flexibilities on the scheduling. More

Ryan informed me that I need to replace some vision sensors, which I did not know, Everything service was very professional at timely manner. sensors, which I did not know, Everything service was very professional at timely manner. More

I was told a part was missing from the front wheel brake system and I had to pay. Since the car was 2023 I asked them to have it replaced under warranty. With his boss's intervention it was finally covered system and I had to pay. Since the car was 2023 I asked them to have it replaced under warranty. With his boss's intervention it was finally covered under warranty but I had to bring it back a second time. That was a bit strange since if it fell off the car it must have been an installation issue for a brand new car and covered. Otherwise everything was fairly okay. More

we ask to fix mirror of our car and they told us it will be around 1500 or so when we went to pick up car total came down to 2600 and also paint job was done so poorly so now we have to take car back again. be around 1500 or so when we went to pick up car total came down to 2600 and also paint job was done so poorly so now we have to take car back again. seems like they dont care out inspection or car before they call us to pick up plus 2600 is lot of money to fix one mirror and this kind of inconvenience. More

received good service in a timely manner as a walk in due to a tire pressure error but needed a tire to a tire pressure error but needed a tire More

Jorge was extremely nice and very understanding. It was a pleasure working with him. He handled my situation perfectly for which I'm very grateful! It was a pleasure working with him. He handled my situation perfectly for which I'm very grateful! More

I was greeted by Nick M. (sales) who was super nice, knowledgeable, & non-aggressive (5 stars). The sales manager Nick G. was just as pleasant & knowledgeable and gave us a g (sales) who was super nice, knowledgeable, & non-aggressive (5 stars). The sales manager Nick G. was just as pleasant & knowledgeable and gave us a good deal (5 stars). Pre-delivery prep etc. (4.5 stars). Service advisor Eddie G. very patient and accommodating (5 star). Technicians treat your vehicle as if it's theirs and it comes back cleaner than when dropped off (5 stars). The loaner vehicle process is very intimidating and overwhelming with the whole video walk-around process (3.5 stars). Car wash when open the porters do an amazing full service wash job (5 stars). Yes I would recommend Autohaus to a friend on their next Benz purchase. Down side. Lots of "Autohaus on Edens needs your feedback" surveys sent out (sales not service), 9 in 5 months (2.5 stars). THIS carries the most weight and the SADDEST part with me spending close to 6 figures. We HAVEN'T received a single "thank you for your purchase" (0 stars). In someone's free time putting together a hand signed generic letter shoved into an Autohaus envelope with a stamp or even an impersonal cold email but NOTHING. It makes the customer feel appreciated. This is why my overall final star rating would be 3.75 but it wouldn't stop me from purchasing again from Autohaus. More

I I will only take my car here…honest and good work. I have an extra older car and it’s in great shape because of the service department. I have an extra older car and it’s in great shape because of the service department. More