Autohaus on Edens - Service Center

Choosing a "5" for "Extremely satisfied" isn't even high enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "c enough to classify my experience. It was truly beyond exceptional - starting with my customer experience with Tom Lood. He exhibited an old school "customer first" approach which I haven't experienced in a very long time. He genuinely cared as much for me as a "person" as he did for me a "Mercedes Driver" Regarding the service....everything was done exactly as I had hoped. It was apparent that the attention to detail Tom showed to me was equally exhibited by the technicians. I've had some poor experiences at other Mercedes dealerships, so I'll be driving the hour it takes to get to Autohaus on Edens anytime I need something in the future. I know I'm in good hands there. More

John Morsy is a ecellent Mercedes rep! I live in the city and he always makes sure that My Car is serviced on the same date! John answers all my questions and he calls me back right away I live in the city and he always makes sure that My Car is serviced on the same date! John answers all my questions and he calls me back right away if I have extra questions! More

I was disappointed that the certified car that I just bought in September needed $900 of maintenance. It was quite an unwelcomed surprise, and then to be charged for washer fluid too, made it even worse bought in September needed $900 of maintenance. It was quite an unwelcomed surprise, and then to be charged for washer fluid too, made it even worse. More

lovely environment with friendly staff, as well as timely and consistent communication~ thank you all so much for your effort and consistent communication~ thank you all so much for your effort More

Eddie is always a pleasure to deal with. Very helpful and knowledgeable. I appreciate his guidance and advice. Very helpful and knowledgeable. I appreciate his guidance and advice. More

My care was taken care of and returned to me same day. Thank you for your service. Thank you for your service. More

Jorge explained each of the repairs recommended clearly and kept me apprised of progress until the work was completed, on time. I didn't work with any other people on this visit. and kept me apprised of progress until the work was completed, on time. I didn't work with any other people on this visit. More

Ryan was terrific - helpful and courteous. The woman that took my car and gave the loaner was outstanding, friendly, accommodating, and so helpful. The woman that took my car and gave the loaner was outstanding, friendly, accommodating, and so helpful. More

Took it in for service and Alejandro did a good job, good pricing too compared to other dealerships pricing too compared to other dealerships More

Great service, felt welcomed and appreciated. The small repair was done quickly and professionally. Will use this dealership again in the future. The small repair was done quickly and professionally. Will use this dealership again in the future. More