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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,398 Reviews

2,398 Reviews of Autohaus on Edens - Service Center

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November 17, 2023

Service was excellent. I wait for my car and the time of waiting was as it expected. Eddie explains the service that was done and also all future services. More

by GILDA5730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

Friendly service, answer my questions to satisfaction. Appreciate that i can always get a loaner. More

by HEATHERRAEWILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

My service was quick and prompt. Heather helped to make the process as smooth as possible! More

by DROYEWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Dockins
November 15, 2023

This is my 3rd car with Auto Hais. Nick G has always taken great care of me and made the leasing process seamless. Max helped as well and was very helpful with answronga questions I ha More

by LZ1984
Recommend Dealer
Yes
Employees Worked With
Max , Nick Gioulos
Dec 06, 2023 -

Autohaus on Edens responded

We are truly grateful for your continued loyalty and trust in Autohaus On Edens Mercedes Benz, especially for choosing us for your third car purchase. Hearing that Nick G and Max have consistently provided you with great care, making your leasing process seamless, and assisting you thoroughly with your new car, is immensely rewarding for us. Our team is dedicated to ensuring a smooth and supportive experience for all our customers, and your acknowledgment of their efforts is greatly appreciated. We thank you for your kind words and are always here to assist with any further questions or needs. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

November 15, 2023

Easy to schedule service, loaner car was available, didn’t have to wait 2-3 weeks for an appointment. More

by joeldsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2023

It is very clean efficient and a pleasant atmosphere. We are always satisfied at Autohaus More

by ROSEYLBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Morsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2023

They were professional, responsive and accommodating. The purchasing experience was good and pleasing. No complaints. More

by KALOO2000
Recommend Dealer
Yes
Employees Worked With
Damien Galvin, Emal Noor, Brandon Martinez
Dec 06, 2023 -

Autohaus on Edens responded

Thank you for taking the time to acknowledge your positive experience with our managers, Emal Noor and Damien Galvin, your salesperson, Brandon Martinez. We are thrilled to hear that their combined efforts in professionalism, responsiveness, and accommodation made your purchasing experience both good and pleasing. We greatly appreciate your feedback and are here for any further assistance you may need. We look forward to the opportunity to serve you again in the future. Warm regards & Happy Holidays, The Management Team at Autohaus On Edens Mercedes Benz

November 04, 2023

Eddie Garcia is why I come to Autohaus for service. One of the few advisors that does not talk down to women. Always direct and respectful. More

by MumMum1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Eddie was very helpful in getting service updated and recommending alternative paths for dealing with, for example, tail pipe and muffler issues on the 11 year old vehicle. More

by CAENGINEERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

2 items were taken from my car. Reported it and no response from dealer. Shocked. More

by GW_HARRIS_27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mulhern
3.0
This rating includes all reviews, with more weight given to recent reviews.
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