BMW San Luis Obispo

Thank you Rich for taking care of me and my car. You got me in, had the problem diagnosed/fixed, and back on the road again in a very short time. Your enthusiastic energy and knowledge made me fee You got me in, had the problem diagnosed/fixed, and back on the road again in a very short time. Your enthusiastic energy and knowledge made me feel confident my car was in good hands and that BMW of San Luis Obispo has a very good representative in Richard Heystee. More

Richard is a rockstar! Super attentive, great communicator, overall nice guy. I know my car is in good hands when I leave it with Richard! Super attentive, great communicator, overall nice guy. I know my car is in good hands when I leave it with Richard! More

It's always a pleasure to work with Lupe. He is professional, friendly and very helpful. He is professional, friendly and very helpful. More

Very nice and efficient. Conner told me it would be ready in 2 to 3 hours. Went to go have lunch. Came back to dealership less then 2 hours later and it my car was ready for Conner told me it would be ready in 2 to 3 hours. Went to go have lunch. Came back to dealership less then 2 hours later and it my car was ready for pickup. More

Lupe was great. Very friendly and helpful. Explained everything to me on my car service. He went over everything. Very professional. Great customer service skills. Very friendly and helpful. Explained everything to me on my car service. He went over everything. Very professional. Great customer service skills. BMW is fortunate to have him as a. Employee. Kathleen Guinan More

Guadalupe gave us excellent customer service today! We brought our car in for only a preferred customer car wash & when he drove our car to the back he noticed something needed fixing & exceeded our ex We brought our car in for only a preferred customer car wash & when he drove our car to the back he noticed something needed fixing & exceeded our expectations when dealing with it. More

Richard is very professional, friendly, polite and accommodating. He went the extra mile for me today. Thank you Richard! Sabine S. accommodating. He went the extra mile for me today. Thank you Richard! Sabine S. More

Great experience overall, Connor was able to get me in last min and very quickly dealt with my tire and replaced and washed/vaccumed my car. I was happy with the work done and was shown exceptional serv last min and very quickly dealt with my tire and replaced and washed/vaccumed my car. I was happy with the work done and was shown exceptional service with my X3. Its a very small thing but the charge of 3% for using a credit card to pay for the service was no great. This should be (and historically has been) something absorbed by the dealership as a cost of doing business. I know inflation is getting to everyone but I'd rather the dealership find another way to deal with this issue. I use my card for everything... More

This was my first time working with this dealership and with Lupe. He was straight up -- good information, & clear and honest when questioned on items that are part of BMW's standard recommended service. with Lupe. He was straight up -- good information, & clear and honest when questioned on items that are part of BMW's standard recommended service. For example, based on his clear explanation of various items, I ended up declining replacement of a cabin air filter and also declined one particular service check that I didn't think I needed. Other owners might choose differently, of course, but my point is that he let me choose and didn't try to hide, obfuscate, up-sell, etc. This is how it should be & speaks well of Lupe & the dealership. More

Best experience at a BMW dealer ever. I’m from FL and Fields in Winter Park pretty much made me second guess my entire relationship with BMW. I have high hopes, that will not happen at BM I’m from FL and Fields in Winter Park pretty much made me second guess my entire relationship with BMW. I have high hopes, that will not happen at BMW of SLO. More