BMW San Luis Obispo

Absolutely amazing customer service! Extremely happy with my purchase!! Found my dream car at this dealership! Extremely happy with my purchase!! Found my dream car at this dealership! More

The entire staff is always welcoming and genuinely interested in how our X3 experience is going , always offering help with anything we need ! From the first point of contact to every single time we’r interested in how our X3 experience is going , always offering help with anything we need ! From the first point of contact to every single time we’re in for the car wash , they are there for us . More

David Robert's is one of the BEST salesmsn I have ever worked with when buying a car. Not only is he extremely courteous, professional, and personable, he listened to my needs and did every thing in his worked with when buying a car. Not only is he extremely courteous, professional, and personable, he listened to my needs and did every thing in his power to assist with locating what I wanted, an X1. What totally blew my mind is when he took the tume to send me a video of himself at the dealership thanking me for working with him while holding up a sign that said " Thank you Nat". Considering that he is in California and I am in North Carolina, this was very special to me. He followed up with me when he said he would and never pestered me. His manager, Vincent was also very kind and professional. If you are looking to purchase a car or suv, David Roberts is your person!! More

Karsten is awesome, he knows his stuff! Ask him any question about any BMW and he will answer! He answered all my X3 questions when I first bought my car, he continues to ask if I have any Ask him any question about any BMW and he will answer! He answered all my X3 questions when I first bought my car, he continues to ask if I have any questions, and how I’m enjoying my X3. I’m impressed with his BMW knowledge! Professional, pleasant and a great deal of patience, great asset to BMW! BMW SLO is the BEST!!! More

I had another outstanding purchase. This is my fourth BMW from BMW SLO and I highly recommend. I worked with the two Scott’s and they made it happen for me again. I greatly appreciat This is my fourth BMW from BMW SLO and I highly recommend. I worked with the two Scott’s and they made it happen for me again. I greatly appreciate everything they did and the extra effort for me to get this deal. Thank you again BMW SLO Happy customer, Rick Ogg More

I had several warranty issues that SLO BMW took care of efficiently and quickly. Roger the service writer was particularly helpful and very knowledgeable. My car was washed and ready ahead of schedule. efficiently and quickly. Roger the service writer was particularly helpful and very knowledgeable. My car was washed and ready ahead of schedule. More

Karsten was amazingly helpful to get us started on the wonders of what the new BMW can do!! So appreciate his patience as well. There is still lots to learn looking forward to having him share his knowl wonders of what the new BMW can do!! So appreciate his patience as well. There is still lots to learn looking forward to having him share his knowledge with us!! Pam and Steve Lock More

David Roberts was great to work with! I submitted an online inquiry about a specific vehicle I was interested in and heard from him within an hour. I live a couple of hours away from SLO I submitted an online inquiry about a specific vehicle I was interested in and heard from him within an hour. I live a couple of hours away from SLO and wasn't able to visit the dealership right away. David went above and beyond to help me as I gathered information about the vehicle and also had questions about returning a leased vehicle. He sent me a personalized welcome video followed by a video tour of the vehicle. I really appreciated this as the online photos didn't show all the details he was able to share in the video. Over the course of the day, we were talking on the phone, texting, and emailing - he made himself available to help with whatever I needed. He was very friendly and professional throughout all our correspondence and conversations. If he didn't know the answer to something, he'd quickly find out from a colleague and get back to me. He worked with his team to make me an offer that I felt good about. David never made me feel pressured and gave me the time and space to make a thoughtful decision. He was very understanding and considerate. I was able to get the paperwork started online and spent around 30 minutes at the dealer when I picked up my car. It was such a breeze! They even offered to deliver the vehicle if I wanted that (at an extra cost). I've leased vehicles over the past 15 years and this was by far the best and easiest experience. In addition to David, the other staff who were helpful include Jose Macias and Kirk Tumbaga. More

David Roberts was great to work with! I submitted an online inquiry about a specific vehicle I was interested in and heard from him within an hour. I live a couple of hours away from SLO I submitted an online inquiry about a specific vehicle I was interested in and heard from him within an hour. I live a couple of hours away from SLO and wasn't able to visit the dealership right away. David went above and beyond to help me as I gathered information about the vehicle and also had questions about returning a leased vehicle. He sent me a personalized welcome video followed by a video tour of the vehicle. I really appreciated this as the online photos didn't show all the details he was able to share in the video. Over the course of the day, we were talking on the phone, texting, and emailing - he made himself available to help with whatever I needed. He was very friendly and professional throughout all our correspondence and conversations. If he didn't know the answer to something, he'd quickly find out from a colleague and get back to me. He worked with his team to make me an offer that I felt good about. David never made me feel pressured and gave me the time and space to make a thoughtful decision. He was very understanding and considerate. I was able to get the paperwork started online and spent around 30 minutes at the dealer when I picked up my car. It was such a breeze! They even offered to deliver the vehicle if I wanted that (at an extra cost). I've leased vehicles over the past 15 years and this was by far the best and easiest experience. In addition to David, the other staff who were helpful include Jose Macias and Kirk Tumbaga. More

Karsten was incredibly helpful. He knows literally everything about BMW vehicles and answered all my questions proficiently. Made the experience very easy. Incredible employee! He knows literally everything about BMW vehicles and answered all my questions proficiently. Made the experience very easy. Incredible employee! More