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BMW and Mazda of Crystal Lake
Crystal Lake, IL
649 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 649 reviews
March 31, 2019
A special employee Eric is a great sales person with special attention to details and customer satisfaction. We would definitely recommend you dealship because of Eric p Eric is a great sales person with special attention to details and customer satisfaction. We would definitely recommend you dealship because of Eric pedersen. We are 110% satisfied. More
by Wright
Employees Worked With
Eric Pedersen
March 31, 2019
It was a great experience. We had Eric Pedersen as our guide,he is very informative and knows his vehicles. He showed us what we were looking for and made other suggestions as We had Eric Pedersen as our guide,he is very informative and knows his vehicles. He showed us what we were looking for and made other suggestions as to what else would meet our needs. We had fun which is rare when looking for vehicles. Best part was it didn't take all day! More
by What youknow
Employees Worked With
Eric Pedersen
March 31, 2019
Great experience The people, Erick, Tim, and Michelle were fair, easy to deal with, and it was a smooth transaction. I received an excellent product at a great price The people, Erick, Tim, and Michelle were fair, easy to deal with, and it was a smooth transaction. I received an excellent product at a great price and would highly recommend this dealership. More
by Khusser
Employees Worked With
Other Employees :
Alex Silva, Rich Spears, TIm Conlon, Eric Pedersen
March 27, 2019
Wha auto buying should be I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I nev I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I never felt rushed or pushed into making the transaction. More
by Joey123
March 24, 2019
Happy and helpful Went in looking to get into a Cx-5. I met with Tyler at the dealership and he showed me a vehicle with everything I asked. Did an amazing walk around Went in looking to get into a Cx-5. I met with Tyler at the dealership and he showed me a vehicle with everything I asked. Did an amazing walk around to show me the features. The manager Derek greeted us and gave us a fantastic deal on the vehicle I fell in love with. We then met with rich in finance and he got us a great extended warranty and lowered our payment and interest rate. They worked with me with no haggling. Would recommend to all my family and friends. More
by Kathyconnlly57
Employees Worked With
Alex Silva, Rich Spears, Derek Gruendemann, Tyler McMillin
March 22, 2019
Excellent Experience Eric was extremely helpful. I had a limited amount of time to test drive the car, called ahead, and Eric had the car pulled up already waiting for me Eric was extremely helpful. I had a limited amount of time to test drive the car, called ahead, and Eric had the car pulled up already waiting for me when I got there. He answered all my questions, and really seemed to genuinely care that I found the right car, for the right price. Thank you Eric! More
by dehnfranklincj
Employees Worked With
Rich Spears, Eric Pedersen
March 22, 2019
Awesome! Everything at the dealership was exceptional from vehicle selection to financing. Michelle Canova represented me during the sales process and was the Everything at the dealership was exceptional from vehicle selection to financing. Michelle Canova represented me during the sales process and was the definition of professionalism. She went out of her way to find a vechile that fit my needs and expectations. In addition, she followed through on service adjustments that were needed on the vechile. The finance process was seamless and well explained. The vechile was professionally cleaned and detailed before delivery. I was 100 percent satisfied with my experience at ANDERSON BMW! Thank you to Michelle and the entire staff. More
by John Menzies
March 20, 2019
Friendly and helpfulw The Eric was very helpful in finding what I needed that fit within my budget, The finance manager Streamlined it very professional and quick. I The Eric was very helpful in finding what I needed that fit within my budget, The finance manager Streamlined it very professional and quick. I would highly recommend purchasing another vehicle from BMW Mazda. More
by Joeyd
Employees Worked With
Eric Pedersen
March 19, 2019
Great phone purchase Michelle is a fantastic salesperson. I requested photos and received them in minutes. I made an offer, responded in minutes, I sent finance info, the Michelle is a fantastic salesperson. I requested photos and received them in minutes. I made an offer, responded in minutes, I sent finance info, the deal was set before my arrival. Nice small BMW dealer. Chicago people need to visit this Jem. 2002 on the ceiling! Small but personal. Shawn from Michigan More
by SPD
March 16, 2019
Great and Easy Buying my Mazda was a good experience. Tyler the salesman was straightforward. No game playing during negotiations. Everyone I dealt with was pro Buying my Mazda was a good experience. Tyler the salesman was straightforward. No game playing during negotiations. Everyone I dealt with was professional and pleasant. More
by BrianL
Employees Worked With
Derek Gruendemann
