Michelle Canova

This was by far the best car shopping experience I have ever had. Normally I dread these type of things and typically have bad luck at other dealerships. Working with Michelle from beginning to end was inc ever had. Normally I dread these type of things and typically have bad luck at other dealerships. Working with Michelle from beginning to end was incredibly smooth and painless. She was informative,friendly,genuine and not pushy at all. She went above and beyond in so many ways. You have a customer forever! Nico the used car manager and Mike in finance were incredible too. I can’t speak highly enough of everyone and the whole overall experience. I love love love my new car and the seamless process made everything 100x better! More

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Our sales lady was most knowledgeable and professional. Her name is Michelle Canova. She helped us view the pros and cons for us for a BMW x3 vs an x5. On every detail she explained very thoroughly and l Her name is Michelle Canova. She helped us view the pros and cons for us for a BMW x3 vs an x5. On every detail she explained very thoroughly and let us drive them and really get the right feel for each vehicle. I would definitely be a repeat customer and seek out Michelle. The dealership was also very cooperative in every way Thanks guys 💕 More

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Michelle Canova and her dealership make every effort to make the experience feel like your family! Very happy and will be back! make the experience feel like your family! Very happy and will be back! More

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Great knowledgeable people in every department. They know their product. Made ordering a vehicle easy including dealing with a fickle buyer like me. They know their product. Made ordering a vehicle easy including dealing with a fickle buyer like me. More

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If you’re looking for a new or used vehicle, go see Michelle. Michelle treats you like family!! It’s my second BMW purchased from BMW of Crystal Lake. Mike in finance will go above and beyond for you! Michelle. Michelle treats you like family!! It’s my second BMW purchased from BMW of Crystal Lake. Mike in finance will go above and beyond for you! Keep up the phenomenal work!! More

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Michelle and the entire team at BMW Crystal Lake made this entire experience effortless and so easy. They didn't hassle, argue, or low ball me and they gave me an incredibly fair value for my trade in an this entire experience effortless and so easy. They didn't hassle, argue, or low ball me and they gave me an incredibly fair value for my trade in and a very good price on a barely used M340. I am overjoyed with my experience with them and will let anyone i know to go here for a great and easy process. Thank you all again! More

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Michelle is an absolute sweetheart! ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did not have the specific vehicle we wanted she worked her magic and got us the exact vehicle we wanted!! No sales pressure at all and allowed as much time as needed to make final decision. She even made sure our car was protected from very bad storms in the area keeping our car inside dealership. Nico the sales manager was also very attentive to my needs. Also Mike in the finance department explained everything thoroughly and did not pressure us. The whole experience at this dealership was awesome!! Can’t recommend them enough and have. More

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Very helpful, friendly staff, Very Knowledgeable. Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my cal Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my calls and answer any questions I had. She made the buying process very easy. More

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Just took delivery on our 4th BMW from Crystal Lake! Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. More

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This is my fifth purchase dealing with Michelle she has always very informative and pleasant to work with always very informative and pleasant to work with More

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