BMW and Mazda of Crystal Lake

not the worst dealer, but close This was a terrible service visit on our CX-7. They didn't get around to fixing the problem with the door, I was never called by service when the car This was a terrible service visit on our CX-7. They didn't get around to fixing the problem with the door, I was never called by service when the car was finished, and they claimed they washed the car, but it was dirtier than when I had dropped it off. And there was about 1/4 tank of fuel missing from the tank. Where did they test drive it for a door problem? More

Refreshing Experience I have bought many cars and have always dreaded the process. There was none of that with Bob L. No pressure just knowledgeable explanations of the tie I have bought many cars and have always dreaded the process. There was none of that with Bob L. No pressure just knowledgeable explanations of the tiering and the feature differences in the CX5. Pricing was as expected from truecar. We ended up leasing the car for the first time. The deal was wrapped up , signed, and we drove home with the car the same day. More

Easy, Fair and Informed Bob Langenberg was my sales advisor. The most professional, informed and honest car dealer I've ever experienced. I've purchased over a dozen cars and Bob Langenberg was my sales advisor. The most professional, informed and honest car dealer I've ever experienced. I've purchased over a dozen cars and this was the best experience I have had. 'Negotiation' was straightforward and easy without the 'let me run to my manager' shtick. Paperwork and financing was easy without the pressure of added items. Even the extended warranty purchase was easy and fair. These guys know customer service and they know their autotomobiles. I'm very pleased with my car and absolutely positively impressed with the service level. I think from test drive (three models) to drivingoff the lot was less than 3 hours. All the time, Bob was helpful, respectful and direct in his counsel. More

Great experience When faced with getting a new vehicle, I sought out Mazda of Crystal Lake, and I'm sure glad I did. From top to bottom the experience was wonderful. When faced with getting a new vehicle, I sought out Mazda of Crystal Lake, and I'm sure glad I did. From top to bottom the experience was wonderful. Bob L.~very knowledgable and friendly. Lindsey and Derrick were extremely helpful and kind. I'll definitely recommend them to my family and friends, as a matter of fact, I already have!! More

No Experience Like It This past Monday morning I got the long anticipated call that my 2003 Taurus has finally reached the end of its life. I was DREADING buying a replacem This past Monday morning I got the long anticipated call that my 2003 Taurus has finally reached the end of its life. I was DREADING buying a replacement. Bob was phenomenal. I was coming from out of town so he arranged everything ahead of time for me. He was invested in helping me get what I needed in a car and contributed knowledge and experience to my decision making process. I can't imagine that I'll be in the market for a car again any time soon but when I am... I'm coming back to Bob! More

Enjoyable and very satisfied Working with Bob Langenberg and Lyndsay Sickal was very pleasant experience. They were very respectful of our needs and did not try to over sell. Bo Working with Bob Langenberg and Lyndsay Sickal was very pleasant experience. They were very respectful of our needs and did not try to over sell. Bob knew exactly what we were looking for and helped us pick the right car at the right price in one day! The dealership itself was very impressive and impeccably clean. I will definitely be taking my new car there for routine maintenance. More

The process was effortless! Very few things I dread more than car shopping, especially the amount of time it can take to complete the sale. Our sales associate, Eric made the wh Very few things I dread more than car shopping, especially the amount of time it can take to complete the sale. Our sales associate, Eric made the whole car buying experience effortless. Not only did Eric find the vehicle for us, he also explained the warranty and extended warranty option and explained all the bells and whistles on my new CX-9. And it didn't take the entire afternoon! Eric and the staff at Mazda of Crystal Lake are professional, knowledgeable and friendly. More

Bob Langenberg of Crystal Lake Mazda helped make it happen My son is in the Military and needed a vehicle. Being in the military he naturally didn't have a big budget but needed a dependable SUV that could car My son is in the Military and needed a vehicle. Being in the military he naturally didn't have a big budget but needed a dependable SUV that could carry all his gear. Bob Langenberg and his manager went to Mazda and got my son every discount that could be found to make it possible for him to lease a CX5 and keep it affordable. To them it was more than just selling a car, it was looking out for my son's best interest first and foremost. I would highly recommend Bob Langenberg and Crystal Lake Mazda. More

Teamwork and Follow-up Paid Off The team of Derek (mechanic) and Eric (sales) set me on the path to a Mazda 5 that they thought would work to meet my needs for a nice family-around-t The team of Derek (mechanic) and Eric (sales) set me on the path to a Mazda 5 that they thought would work to meet my needs for a nice family-around-the-town used car for the money. The test drive, negotiations and purchase were relatively hassle free. The car runs nicely and drove through the recent 15 inches of snow well. The team represented the dealership well. I anticipate being a return customer. More

Surprisingly unexpected experience. Recommended! I walked in thinking this would be an experience just like any other dealership. However from walking in, I could sense something was different. I h I walked in thinking this would be an experience just like any other dealership. However from walking in, I could sense something was different. I had communicated with Stephanie back and forth through email on what I was looking for etc, and decided I would show up just to view the vehicle. If everything worked out I had pre-decided I would purchase. When I got there I was pleasantly surprised she had car parked in front lot ready for showing. With it being black Wednesday I could understand the staff wanting to go home early. Stephanie did say she also had to go and transferred over to Tony who was also very friendly and courteous. Really appreciated Tony going extra mile and staying late to go over the features of car, never did I feel rushed. Tony performed all the computer work then transferred to Finance to finalize. At the end of the day I got a deal that I was happy about and commend the staff for doing an awesome job. I was in and out of dealership with car within two hours and will recommend this dealership to everyone I know. I personally will most likely go back to this dealership. More