BMW of Akron

Horrible service! Just routine service for our car. We make an appointment for 9a on a Saturday morning. One lone dude writing up service orders! He is trying to be f Just routine service for our car. We make an appointment for 9a on a Saturday morning. One lone dude writing up service orders! He is trying to be friendly but.... good grief the managers here need to schedule better! I realize this is their busiest time, but if you can’t service people in a timely manner then do not make the appointment... we got here at 9 for our appointment and at 9:30 we still haven’t been able to check in with person to write up our service. Waiting 30 minutes just to check in!!!! If this is any reflection of the service provided here I will not be back. Finally, 45 minutes later we have dropped off our car for service. I have never had this issue at any other dealership. More

Friendly, efficient delivery Eric Eisenhart is knowledgeable and helped me purchase a CPO via computer and telephone. He was my eyes, and handled all questions and issues BEFORE Eric Eisenhart is knowledgeable and helped me purchase a CPO via computer and telephone. He was my eyes, and handled all questions and issues BEFORE I drove 3 1/2 hours to take the vehicle. Eric was 100% honest. Eric was also very patient when teaching me some "new" tricks using the onboard technology. I certainly recommend Eric and BMW of Akron. More

I felt like I was intruding the moment I walked in - I took time off work to go to the dealership to look at 2017 BMW. From step one, I was kept waiting and waiting. Every time I would ask for help, all I took time off work to go to the dealership to look at 2017 BMW. From step one, I was kept waiting and waiting. Every time I would ask for help, all I heard was he'll be right there. Finally when the salesman did come, he was always running to help someone else. Then, once we finally settled on the car, again, always kept waiting while someone else was being helped even when I made an appointment to see the salesperson per his instructions, then only to be passed on to some, very nice, but still junior valet. The paperwork process was horrible with mistakes. When I realized they didn't process my plate transfer correctly, I contacted Eric the Business Manager only to find my repeated messages go unanswered. I even emailed the President, Nathan Lancry to explain my issues which after 3 days still goes unanswered. More

No Customer Service After the Sale I purchased a BMW here 3 months ago and had issues with the title transfer to a different state. As a result, I had to call the dealership for more i I purchased a BMW here 3 months ago and had issues with the title transfer to a different state. As a result, I had to call the dealership for more information, but no one will return my calls. More

Wasn't even looking for a BMW I called looking for a certain car, and this dealership had it. I came in and Clevon assisted me during the test drive - great experience. He was extr I called looking for a certain car, and this dealership had it. I came in and Clevon assisted me during the test drive - great experience. He was extremely knowledgeable, friendly and had a real life approach to my situation. He is a true asset to the team. We returned to the dealership and I decided to purchase the car. Mark assisted me with the sale. He was one of the best sales professional that I have ever met. No pressure, no BS and no interest in wasting my time. He was efficient and detailed and made me feel like I was the only person in the dealership. He made sure the car specs met my specific needs and he made sure I was getting the best value. I can 100% guarantee I will be back in a few years. Excellent dealership, it wasn't stuffy and it had a great overall atmosphere. More

world class dealership Came to BMW Akron for my first bmw, wow hands down sales team is so amazing to work with, these guys know there cars down to every feature, This deale Came to BMW Akron for my first bmw, wow hands down sales team is so amazing to work with, these guys know there cars down to every feature, This dealership knows how to treat customers right. More

Great Experience My lease was nearing its end, so I met with the dealership to discuss options. Justin Bisconti was able to explain the different options available to My lease was nearing its end, so I met with the dealership to discuss options. Justin Bisconti was able to explain the different options available to me. I wasn't even sure I'd be able to afford another BMW, but Justin made it happen and I'm beyond thrilled with my new car! Erik Parkinson in Financing was also incredibly helpful. Overall a great experience! More

Awesome experience Took delivery of my 5 series last night and it was an amazing experience. Michelle Laughman is what I'd consider to be a top notch sales professional Took delivery of my 5 series last night and it was an amazing experience. Michelle Laughman is what I'd consider to be a top notch sales professional as is Joshua Deluco. More

Incredible out of state experience I'm located in Michigan, and came across an incredible deal at BMW of Akron. I was apprehensive at first to make the 3 hour trip to a car I've never s I'm located in Michigan, and came across an incredible deal at BMW of Akron. I was apprehensive at first to make the 3 hour trip to a car I've never seen, but after talking with Art (sales manager) and the finance manager, I found the deal would just be impossible to beat anywhere else. I worked with Mark Stacy briefly but he was an upstanding client advisor. Extremely friendly and honest. Everyone from the BMW Genius to Art was an absolute pleasure to deal with. I didn't even notice the drive home since I was so pleased. If you're looking for a BMW and Akron is on your radar, pull the trigger before someone else does. Gino More

Excellent Customer Servicf The team at BMW of Akron was top notch. Shab the sales rep, Nathan the owner and Erik in finance were all very helpful and let me walk out the door wi The team at BMW of Akron was top notch. Shab the sales rep, Nathan the owner and Erik in finance were all very helpful and let me walk out the door with the best deal. I drove an hour and fourty minutes from Columbus and would happily do it again. More