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BMW of Alexandria
Alexandria, VA
794 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 794 reviews
September 01, 2023
Kate Richardson was the sales representative who helped us with the purchase of our car. She was very knowledgeable, polite, and efficient in answering all questions that we threw at her. Thank you for sta us with the purchase of our car. She was very knowledgeable, polite, and efficient in answering all questions that we threw at her. Thank you for staying past your working hours (around 9pm) last night to find the car (BMW X1) that my wife was looking for. BMW of Alexandria is lucky to have her on their team! Good job! I give her 5 STARS for the oustanding service she provided. More
by Julz
Employees Worked With
August 31, 2023
Amazing customer service all around. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. We trust him and his guidance. He isn’t pushy and will spend as much time with you as you’d like or need. Every touch point is handled with care and you can tell they value their customers. Top notch dealership. More
by JNguyen110
August 31, 2023
Good customer service and the experience was very seamless. I had no problems at all. seamless. I had no problems at all. More
by chad.chow
August 31, 2023
Professional, helpful and friendly. The salesperson Ngan was particularly nice. The hard sell on warranties was a bit off putting. But all in all, a good experience. The salesperson Ngan was particularly nice. The hard sell on warranties was a bit off putting. But all in all, a good experience. More
by robert.beschel
August 31, 2023
Courteous and super efficient. Our sales rep was wonderful. Understood what we wanted. Great to work with Our sales rep was wonderful. Understood what we wanted. Great to work with More
by challis_verdure_0m
August 31, 2023
We drove across state lines because - it’s is the Best dealership ever. Our lease ended, we returned the vehicles and we walk out with new car. Habib (salesman) and Mike (finance) were both amazing and ma dealership ever. Our lease ended, we returned the vehicles and we walk out with new car. Habib (salesman) and Mike (finance) were both amazing and made everything possible to make sure we ended up with a car and deal we wanted. We ordered a new car on August 1, and it was built and ready for delivery by August 26. Five stars: welcoming, truly professional, customer centered (not just written somewhere but in actuality), best attitude - we didn’t feel ignored our anyone playing superior silly games like other BMW dealers in state. Just awesome all around. Other BMW dealers in DMV area (and BMW headquarters) could learn something from these guys! We will be back soon for another vehicle. More
by Dominic
August 30, 2023
Good sales and financial support. Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more ca Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more cars available than I had expected. Very pleased with the process. More
by hemphill16
August 30, 2023
Bought the car by phone calls and e-mails, not an easy transaction but handled well. transaction but handled well. More
by malektheman@yahoo.com
Employees Worked With
August 29, 2023
This dealership is the absolute worst dealership I have ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I pai ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I paid cash for my car so they sold me (stupid of me) several extended warranties which I canceled within days. This was in May. It is now almost September . They will neither return phone calls nor e-mails. I have been in person twice and waited one of the times for 2 hours for the financial guy . I still haven’t gotten a penny back and am hiring an attorney because I just can’t deal with them anymore. More
by Dyancey22
