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BMW of Alexandria
Alexandria, VA
792 Reviews
Welcome to BMW of Alexandria - Arlington, your premier destination for BMW excellence! Whether you're in the market for a new BMW, a quality used vehicle, genuine BMW parts, or professional vehicle service, our dedicated team of experts is here to meet your every automotive need. As a locally owned business, we pride ourselves on delivering a relaxed and pressure-free buying experience to our valued customers.
With a strong presence in the community and exceptional customer satisfaction ratings, we stand out among the competition. Come and visit BMW of Alexandria - Arlington, your trusted neighborhood dealership, for top-notch products and unparalleled services. We eagerly await the opportunity to serve you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 792 reviews
August 31, 2023
Courteous and super efficient. Our sales rep was wonderful. Understood what we wanted. Great to work with Our sales rep was wonderful. Understood what we wanted. Great to work with More
by challis_verdure_0m
August 31, 2023
Good customer service and the experience was very seamless. I had no problems at all. seamless. I had no problems at all. More
by chad.chow
August 31, 2023
We drove across state lines because - it’s is the Best dealership ever. Our lease ended, we returned the vehicles and we walk out with new car. Habib (salesman) and Mike (finance) were both amazing and ma dealership ever. Our lease ended, we returned the vehicles and we walk out with new car. Habib (salesman) and Mike (finance) were both amazing and made everything possible to make sure we ended up with a car and deal we wanted. We ordered a new car on August 1, and it was built and ready for delivery by August 26. Five stars: welcoming, truly professional, customer centered (not just written somewhere but in actuality), best attitude - we didn’t feel ignored our anyone playing superior silly games like other BMW dealers in state. Just awesome all around. Other BMW dealers in DMV area (and BMW headquarters) could learn something from these guys! We will be back soon for another vehicle. More
by Dominic
August 31, 2023
Amazing customer service all around. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. From the moment you walk in, everyone is extremely friendly and willing to go out of their way to help. Alp has been our go to salesperson for years. We trust him and his guidance. He isn’t pushy and will spend as much time with you as you’d like or need. Every touch point is handled with care and you can tell they value their customers. Top notch dealership. More
by JNguyen110
August 30, 2023
Bought the car by phone calls and e-mails, not an easy transaction but handled well. transaction but handled well. More
by malektheman@yahoo.com
Employees Worked With
August 30, 2023
Good sales and financial support. Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more ca Was very easy to buy a car. Could improve the car setup with the “genius” consultant as it was rushed and incomplete. The dealer had a lot more cars available than I had expected. Very pleased with the process. More
by hemphill16
August 29, 2023
Quick and efficient car purchase. They were committed to finding the best possible deal for financing. They were committed to finding the best possible deal for financing. More
by amandakung1
August 29, 2023
This dealership is the absolute worst dealership I have ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I pai ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I paid cash for my car so they sold me (stupid of me) several extended warranties which I canceled within days. This was in May. It is now almost September . They will neither return phone calls nor e-mails. I have been in person twice and waited one of the times for 2 hours for the financial guy . I still haven’t gotten a penny back and am hiring an attorney because I just can’t deal with them anymore. More
by Dyancey22
August 28, 2023
The above question needs a maybe, not simply yes or no. Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home Everyone at the dealership was friendly and answered my questions. Nonetheless I had a lot of frustration after I left the dealership and got home. One big problem was that although this is my fifth BMW, it is very different and far more complicated than the first four, and I had no idea of which questions to ask. To start with, I was given two keys to the vehicle, one of which did not work. I discovered this when I got home and could not stop the engine or lock the car. I checked the owner's manual and confirmed I was pressing the right button. I then called the dealership and was told to try the other key. To my great relief it did work. Farah brought me a new key and programed it at my house in Bethesda. He saved me another trip to Alexandria, which I appreciate. However, when I took the X5 to get a Maryland inspection it could not be done because someone did not leave in the car the device to unlock the wheels. So I had to drive back to Alexandria to get it. Until Farah brought me the new key and showed me more about the vehicle I did not know how to turn on the radio, or to use the little wheel that brings up the apps and programs. I also was not shown how to charge the battery. I went to Electrify America and discovered that the connections did not fit my vehicle. I subsequently learned on my own that I cannot use a fast charger on a hybrid vehicle. I could go on, but the picture is clear. I simply wasn't checked out on the vehicle in an adequate manner. I have declined to provide a rating for Farah. I do not know whether the overall approach of the dealership is defective as opposed to his own approach. More
by johnapurnell
