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BMW of Alexandria
Alexandria, VA
960 Reviews
BMW vehicles are known for delivering world-class driving experiences, and at BMW of Alexandria, we aim to deliver world-class customer service experiences. We've proudly worked with shoppers from all over Washington DC, Arlington VA and Springfield VA, and we'd be only too happy to serve you as well. Whether you're seeking cutting-edge BMW models like the BMW X3, X5, X1, M440i or 330i, or have your eye on some of the competitively priced premium used cars for sale at our Alexandria VA dealership, you can count on finding friendly and extensively experienced associates here at our dealership to guide you to the perfect vehicle and financing plan for you. And even years down the road when your vehicle needs service or genuine BMW replacement parts, you can depend on the certified BMW technicians at our service center for all your repair needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:30 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
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Showing 960 reviews
August 09, 2023
Our sales rep,Amin, was extremely helpful in discussing our options and helping us find the car we wanted. our options and helping us find the car we wanted. More
by tlynchashrun
August 08, 2023
Overall great experience! It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a de It's been 7.5 years since my last new car buying experience, on my previous purchase, I was in-out of the dealership in 45 mins wrapping up a deal - granted I did the whole deal over the phone. This time with BMW of Alexandria, I was at the dealership for 4.5 hours - granted that's from start to finish: test drive, negotiating, financing and then off I went with my new car. My salesman Andrii was the utmost respectful and informative - he explained the vehicle specs to me in detail, which was much appreciated, off I went on my test drive…upon my return I made a fair & competitive offer, we went back and forth about 3x, but I stayed firm on my offer. Finally, the new car manager [Kenchan] accepted, they even found me an incentive via NFCU [another plus…!]. At the last step of my purchase, I was introduced to Dustin who was courteous and direct - I explained to him that my cu was offering X% @ 84 months, he asked that if he was able to beat hat offer, it if I would go with their financing - sure enough he was able to beat it at the terms I felt comfortable. He went over all the offerings his dealership offers where I kindly declined and off I went home with my car. An overall great experience! More
by vntperformance
August 07, 2023
Takes excellent care of customers, knowledgeable and personable. Made our purchase of the car very smooth, efficient and pleasant! personable. Made our purchase of the car very smooth, efficient and pleasant! More
by Sara.hamade
June 15, 2023
I never write reviews unless they are positive, but I'm so disappointed with this dealership and the way they treat their customers that I decided to warn others. Once you purchase your car, they will disc so disappointed with this dealership and the way they treat their customers that I decided to warn others. Once you purchase your car, they will discard you. They act like they want to build a relationship, but they don't. They don't get back to you on any concerns and the managers are rude and condescending. I came in to ask a few questions related to my car service bill which was extremely high after owning the car for just a few months and I literally had to calm the manager down to get an answer. I understand some customers can be rude, but that's not the case here. I'm shocked by the way I was treated. DO NOT BUY, SELL, OR GET SERVICE at this location. I heard the same complaint from friends and family who purchased a vehicle or got service from this location, but I decided not to listen, bad move on my part. I'm so disappointed with this experience, the impression they gave me when I bought the car was not at all what happened immediately after I closed the deal. I will never go back to this dealership. Also, beware, the sales guys will keep emailing you and texting you until you give them a 5-star review on the BMW service app.; don't do it, wait to see what happens next. p.s. I do want to say that the car maintenance/service people are quite nice, but there's not much they can do for you beyond fixing what's on your invoice. Also, I've heard wonderful things about the dealership in Fairfax and will be trying them next. More
by Worst car dealership Service I've ever had!
Employees Worked With
Other Employees :
Michael Bolgar, Thomas Grant, Allen Hilbert
June 11, 2023
Very pleased with my experience. I needed a luxury car to cart around my caviar and two children Jameson and Thibbealtue. He was patient as I fielded multiple important phone calls t I needed a luxury car to cart around my caviar and two children Jameson and Thibbealtue. He was patient as I fielded multiple important phone calls through the process and didn’t get frustrated at all. He was as cool as a diamond encrusted cucumber. He is a national treasure. Thanks Darryl More
by ScionFanatic1990
Employees Worked With
Darryl Sullivan
May 24, 2023
Excellent sales process. Especially attentive to details and helpful with the delivery options and timing. Especially attentive to details and helpful with the delivery options and timing. More
by Neal.cohen
Employees Worked With
May 08, 2023
Krishma Gahim was very competent and supportive assisting with the browser snafu between myBMW app and my smartphone. Such had been a customer service with BMW national support group without resolution. S with the browser snafu between myBMW app and my smartphone. Such had been a customer service with BMW national support group without resolution. Such skillset, like that of Krishma, makes significant difference in owner satisfaction! More
by afd
Employees Worked With
April 18, 2023
The moment I arrived at the service center I was warmly greeted and directed to where I should park. The gentleman then informed Bridgett the service representative that I arrived. Bridgett reviewed my con greeted and directed to where I should park. The gentleman then informed Bridgett the service representative that I arrived. Bridgett reviewed my concerns with my car. The service was completed. More
by Cgwen611
Employees Worked With
Bridgett
