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BMW of Austin

Austin, TX

4.7
955 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 955 reviews

June 06, 2021

Power steering ✔ brake pads✔ detailing x. Josh, did not Power steering ✔ brake pads✔ detailing x. Josh, did not Q/A the detailing of my car he overlooked vacuuming the hatch back area. TY. J More

by jr_lock55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 09, 2021 -

BMW of Austin responded

Jr, Thank you for sharing your review. Your feedback is important to us here at BMW of Austin, and I would appreciate the opportunity to speak with you to address your feedback. Please email me at hhargrove@penskeautomotive.com with your preferred contact information. Thank you, Hope Hargrove Customer Experience Director BMW of Austin

June 06, 2021

Another awesome visit to BMW Austin Service Department, fast and accurate information, no stress service, friendly conversations. And a great room to hang out in. More

by CNS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika
Jun 09, 2021 -

BMW of Austin responded

Thank you for taking the time to share your awesome experience with Erika in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at BMW of Austin.

June 05, 2021

Found just the right vehicle & the salesperson was extremely professional & easy to work with. We are very happy with the entire experience. The process was pleasant throughout! More

by Mike L.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Smith
Jun 05, 2021 -

Mike L. responded

No Buyer’s Remorse! Very happy with this experience.

Sep 27, 2021 -

BMW of Austin responded

Thank you for sharing the ease of your time at BMW of Austin, Mike. We look forward to the next time that our team can assist again. Congratulations!

June 03, 2021

My family consistently finds the dealership's service department, particularly advisor Charles Bellinger, to be the best dealer service experience we have ever had, bar none. 👍👍 More

by gpetras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Bellinger
Jun 03, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We are so pleased that your family continually has professional and efficient experiences with Charles and our team here at BMW of Austin. We appreciate your repeat visits and look forward to assisting you again for any of your future automotive needs.

June 03, 2021

Superb and efficient service experience from Jose at Austin BMW when I had a flat tire on a raining evening just before closing time. Very professional, handled maintenance and warranty requests on the More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Fernandez
Jun 03, 2021 -

BMW of Austin responded

Hi Scott, Thank you kindly for your positive review. We are so pleased that Jose was able to be so helpful and efficient for you in a time of need. We appreciate you choosing BMW of Austin and we look forward to your next visit with us for any of your future automotive needs.

June 03, 2021

Amanda was great to work with. She kept me informed every step of the way. They also gave us a 5 series loaner car so it was fun to drive. More

by Merck10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 04, 2021 -

BMW of Austin responded

We're happy to learn you had such a positive experience here at BMW of Austin! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 03, 2021

Excellent service easy to set up appointment Got a quick estimate which gave me information I needed to make a decision on proper repairs needed More

by fj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 04, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We strive to ensure that our customers are updated and informed while being assisted in a timely manner. Thank you for choosing BMW of Austin and we hope to see you again.

June 03, 2021

I am very happy to report my recent experience with mike Hanaway and the bmw dealership.Mike kept me informed through the whole process which began in Feb. as to the manufacturing progress.The car is great. More

by Jharrod966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jun 04, 2021 -

BMW of Austin responded

Glad to see that you had a 5-star experience here at BMW of Austin! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 01, 2021

Orchestrated scheduling, timely service, professional and courteous staff, had a good coupon for 3 years prepaid service they’ve honored, was kept informed on status by text, lobby was clean, coffee machine More

by Rakan_smadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Jun 01, 2021 -

BMW of Austin responded

Thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at BMW of Austin! We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2021

Awesome customer service!!! I highly recommend this bmw dealer for all your service needs!! Josh was amazing!!! Thank you guys, for all the help and making me feel covid safe! More

by javi.zuni24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
Jun 01, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you were provided with great customer service, especially from Josh. We value your business at BMW of Austin, and we appreciate you recommending us!

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