BMW of Brooklyn

Safarina Basil was the most courteous and professional sales representative I’ve ever met. I currently own an infiniti and she made the experience so pleasurable, I’m going to buy a BMW. sales representative I’ve ever met. I currently own an infiniti and she made the experience so pleasurable, I’m going to buy a BMW. More

Thomas Ciranni is a great service rep. Always making sure job is done welll and taking great care of cars needs .. such a wonderful help sure job is done welll and taking great care of cars needs .. such a wonderful help More

I had an emergency, my car was overheating, so I took it to the closest BMW dealership. It took the dealership 5 days to diagnosed the problem. I had to actually go to the dealership and requested they rele to the closest BMW dealership. It took the dealership 5 days to diagnosed the problem. I had to actually go to the dealership and requested they release my vehicle so I can take it to another dealership and then all of a sudden the diagnostic was done. After getting the car back and taking it to my usual dealership for service. My adviser informed me the air filter housing was damaged. It hard to get a hold of the service manager Nick Giordano. I had to go to the dealership and he agreed to replace the parts. It has been over 1 year and I haven't received a call that the parts are ready for pick up. Please stay away from this place. More

I’m very disappointed with BMW of Brooklyn Sales department. The service was good at the time when I signed the contract, however, no one ever told me that my maintenance warranty would expire befor department. The service was good at the time when I signed the contract, however, no one ever told me that my maintenance warranty would expire before my lease’s up. I’ve just moved to NJ recently, so it makes sense for me to do my car’s maintenance service in NJ. I set up an appointment, went there and then found out my maintenance warranty was expired last month, and my lease will be up next year May. I was advised to call BMW of Brooklyn dealership where I lease my car from. I called numerous times and finally got to talk to the Sales Manager. I explained my situation and the Sales Manager asked me to bring my car to Brooklyn for service and he would send an email to the service department and take care of it. I took his word and made an appointment with the Brooklyn service department. I drove all the way from NJ to Brooklyn for service, however, what a shame that the Sales manager didn’t send an email as he promised and even worse, he denied having had a phone conversation with me. It’s not about the maintenance warranty expired upsets me, but being played by a human being. More

Don't waste your time! I called for quote for a service and after transferring me 3 times through different lines, the last person did not even say a word and just hung up the phone. Imagine if you have to and after transferring me 3 times through different lines, the last person did not even say a word and just hung up the phone. Imagine if you have to deal with them for a real problem after they mess up your car!!! Stay away!! More

Throughout my entire car search I couldn't find the right person or deal for me. I felt like my entire car search I was dealing with strangers. When the manager of BMW of Brooklyn, Nick Hernandez, contacted person or deal for me. I felt like my entire car search I was dealing with strangers. When the manager of BMW of Brooklyn, Nick Hernandez, contacted me because I had written a bad review on a private leasing broker, he began to try and make things right. When I contacted him he began to get me the best deal I've received while also getting to know me on a personal level. He began to build rapport with me and I instantly felt like I was being treated like family of BMW of Brooklyn. This was my best car search to date because of the outstanding customer service I received from Nick Hernandez and Eugene Kotlyarskiy. When I finally went to meet them in person and pick my car up after receiving my great deal, it went the same way as the phone conversation. I felt like I was at home, so if you want to shop while feeling like family, I'd recommend shopping for your next car at BMW of Brooklyn. I cannot say enough about how much of stand up gentleman Nick Hernandez and Eugene Kotlyarskiy were. Even Tiffany Pompa delivered outstanding customer service in the financial department when I was signing my papers to complete the deal. Very well done from this staff. More

I was very satisfied and happy to get my car especially from Vlad.he was helpful and professional. He answered all my questions and concerns. I strongly recommend that place for anyone else who is interest from Vlad.he was helpful and professional. He answered all my questions and concerns. I strongly recommend that place for anyone else who is interested in buying a BMW car. Just look for Vlad over there. Thanks you Ula. More

Purchased my Certified Preowned X5 last week. The service I received was was flawless. Andy Tse was my salesman and is an asset to the BMW Brand. After four business days I drove the vehicle off the premise I received was was flawless. Andy Tse was my salesman and is an asset to the BMW Brand. After four business days I drove the vehicle off the premises. Hugh Spence More

Bad start, but happy ending. After a bumpy and shaky start with the purchase of a 2017 CPO X5 this dealership made up for all the shortcomings I had with them. The General Manage After a bumpy and shaky start with the purchase of a 2017 CPO X5 this dealership made up for all the shortcomings I had with them. The General Manager of the dealership, Carmine and the Assistant Service Manger, Colton took care of all the issues to perfection. So much so they Carmine personally delivered the truck to my home in Long Island 30plus miles away from the dealership . I highly recommend BMW of Brooklyn! More