BMW of Brooklyn

Great experience, fantastic dealership. Great experience with dealership, my client advisor Alex Luo was great throughout the whole process of purchasing a CPO X5. They have the best deals o Great experience with dealership, my client advisor Alex Luo was great throughout the whole process of purchasing a CPO X5. They have the best deals on CPO and I highly recommend working with Alex. More

Was using this location for regular maintenance and warranty work and everything was going smoothly until my last visit. I came in to diagnose an issue with the suspension, when vehicle was ready I ask warranty work and everything was going smoothly until my last visit. I came in to diagnose an issue with the suspension, when vehicle was ready I asked the service advisor to make sure it was not washed inside/out since I am not a fan of swirls in my paint... Upon pick up I noticed the car has been washed with the mats inside being soaked... but the cherry on top was a broken air vent trim. When I brought this up to the manager, he said there is no way his crew would damage that part and that there’s no way of knowing if the damage was there before I brought the car to them... You are dealing with car owners of luxury vehicles, treat them as such. This is a $80k vehicle not a Honda Civic. If the damage was there, why would I waste hour of my time to argue with you over it? I asked if I were to damage something on their loaner vehicle, I would be held responsible for it, so why does it not go the other way around. Customers get screwed due to their negligence. Manager tried to sell me the part with a no charge to install. No thank you... purchased the part and installed myself. Never coming to this location again. More

Enjoyable Experience I have just leased my 2nd BMW in the last 3 months from BMW of Brooklyn. My other 3 BMW's were from Open Road in Edison NJ and I will never go back to I have just leased my 2nd BMW in the last 3 months from BMW of Brooklyn. My other 3 BMW's were from Open Road in Edison NJ and I will never go back to them. I went to BMW of Brooklyn to get a price on a 2020 230i and Derick blew them away. So, when my 2016 X3 lease was up, I immediately went back to Derick and got another phenomenal deal. Derick is a down to earth, patient and all around great person. I will continue to use him in the future (3 years) and will be sending anyone who asks me about where they should go to get a BMW, Derick is the man. Thanks Derick. More

I keep going back Thank you BMW of Brooklyn for putting another great deal together for me (2 cars in 4 months). I have always had a great experience working with this Thank you BMW of Brooklyn for putting another great deal together for me (2 cars in 4 months). I have always had a great experience working with this dealership. The way you are treated by the staff and the ease of doing business with them is unmatched by any other dealership. Alex Lazebnik, Nick Hernandez and Nick Giordano have always treated me well and I strongly feel they appreciate their customers whether you are a first time customer or repeat customer. I can promise you that you will walk out of their showroom with a smile and a good feeling. Best dealership by far!! More

I’m very grateful to have encountered Derrick while looking to lease a new vehicle. He was very kind, patience, and knowledgeable. Some dealers can be very pushy and Derrick made me feel very comfortab looking to lease a new vehicle. He was very kind, patience, and knowledgeable. Some dealers can be very pushy and Derrick made me feel very comfortable taking my time. I will definitely be a customer for life. More

Derick is the only dealer our family ever goes to at BMW. We are on our 3rd BMW and only have amazing things to say about Derick. He has always been available to answer our questions and he gets back to us i We are on our 3rd BMW and only have amazing things to say about Derick. He has always been available to answer our questions and he gets back to us immediately if we can't reach him ourselves. He offers a vast variety of options when it comes to BMW customizations and he is always honest and upfront about cost. His knowledge about BMW vehicles is impressive, allowing our family to feel good about our decision to lease only with BMW. We honestly appreciate the customer service Derick provides and highly recommend him to our friends and family. If you are interested in BMW, Derick is your man. More

Good experience I haven't yet purchased a vehicle from them. But I went and looked at a couple of certified pre-owned ones. Andy Tse was the person and he was great. I haven't yet purchased a vehicle from them. But I went and looked at a couple of certified pre-owned ones. Andy Tse was the person and he was great. Very helpful and friendly. No pressure, no hustle, no attitude. Really liked the overall experience I had. Looking forward to visit again soon,....so left the fifth star in the back pocket for now. ;-) -Mo More

Colton was absolutely on point from the second we notified him of the check engine light issue. Right through greeting us at the door and helping us into a loaner and having our X3 back to us the ver notified him of the check engine light issue. Right through greeting us at the door and helping us into a loaner and having our X3 back to us the very next day. Mr. Salazar is truly customer focused. I recommend Brooklyn BMS to all my friends and associates. More

Doesnt Quote Prices Online I've requested a price quote via BMW.com several times in the past, most recently on a M2 Competition. Their rep, Samantha, replies and will not prov I've requested a price quote via BMW.com several times in the past, most recently on a M2 Competition. Their rep, Samantha, replies and will not provide a price via email, instead tries to get you to come in. Her last email to me stated, "Lets Make A Date", attempting to get me in the door like most dealers like to do or get your number to call you, anything to avoid putting a number in writing so they can turn around and try something else.. I replied stating unless she is attempting to pull something then she should not have a problem providing price via email. As suspected, she did answer back. This is not the first time I've run into this with this dealership. It is typical of most dealerships, they will either try to get you in the door or get your number to call you, give you a price over the phone so they can turn around, try something else once you're face to face.. Be warned More