BMW of Brooklyn

Great service all the way around. From the sales person to the finance guy. They made my experience a great one. The young man who cleaned up the car and bolted my plates unto the new car was efficient. to the finance guy. They made my experience a great one. The young man who cleaned up the car and bolted my plates unto the new car was efficient. The manager came over and introduced himself. The rest of the sales personnel wore a smile on their face. The atmosphere was definitely a welcoming one. A easy and sweet experience. I'm getting a preowned for my boyfriend in a week. My salesperson was Susan S. Great gal! Personally and nothing was difficult for her to do for me. Even Manny the finance manager. Just superb!! More

I was purchasing a new 535IX for my wife and dealt with Brett Laslie a sales person for Life Quality BMW.We have found him very accomodating going way beyond what is expected of him. He kept us updated to Brett Laslie a sales person for Life Quality BMW.We have found him very accomodating going way beyond what is expected of him. He kept us updated to our cars arrival and made the final pick easy by getting all the proper paper work in order. He turned this into an enjoyable experience. More

I gave GREAT ratings to Samantha Ranieri, because it was I gave GREAT ratings to Samantha Ranieri, because it was actually a great experience to work with an honest,knowledgeable,sales person with experienc I gave GREAT ratings to Samantha Ranieri, because it was actually a great experience to work with an honest,knowledgeable,sales person with experience.I have been buying and leasing cars for over 25 years and the customer service provided by Samantha was outstanding. Samantha was very professional, very knowlegeable and handled the transaction in a pleasant manner. Anyone I know who is shopping for a BMW will definately be referred to Samantha Ranieri. She is an asset to Life Quality BMW. More

Working with Rich and George was a wonderful experience. They were honest about the process of ordering a BMW and met all of my expectations. They definately put the "fun" back in buying a car. I can see They were honest about the process of ordering a BMW and met all of my expectations. They definately put the "fun" back in buying a car. I can see that George is an excellent mentor to Rich because of the professionalism that we were treated with. I applaude both of them and would highly recommend their services. I was sent a follow-up email from Rich checking in about my satisifaction and to see if I was enjoying the car, and I couldn't be happier. Thank you Rich and George!!!! Chris and Rose More

I got a new 2010 328xi from Life Quality BMW. I got exactly what I was looking for in my price range and with all the features. Alex Gilkis was the sales person I worked with. He was very friendly and exactly what I was looking for in my price range and with all the features. Alex Gilkis was the sales person I worked with. He was very friendly and informative through out the process. His well qualified behavior, professionalism , patience in explaining all BMW features, communication skills and above all his knowledge on BMW cars makes him very special and different from rest of the sales persons that I have worked with so far. Alex Gilkis is my favorite sales person :) . More

I have leased many ars in my time ,but i have not found I have leased many ars in my time ,but i have not found a salesmen as professional, helpful and most accomadating as Alex .Most of the time sales I have leased many ars in my time ,but i have not found a salesmen as professional, helpful and most accomadating as Alex .Most of the time sales people will tell you anything to get a sale and then when you go to close the deal everything changes that was not the case when i visited Alex.he was very accomadating allowing both my wife and I to test drive the car ,which was the reason we ended up getting it . orginally we were going for sa car but Alex suggested mabe an SUV (X-3). Alex had a very good understanding of details of the suv from performance ,to manitence etc. I will be a customer for life. More

After doing research at other dealers, I went to Life Quality because the gentleman who I spoke to on the phone was very professional and made me feel comfortable. I went in and met with Alex Gilkis. H Quality because the gentleman who I spoke to on the phone was very professional and made me feel comfortable. I went in and met with Alex Gilkis. He was professional from the start. He listened to my needs and identified a vehicle which fit the specifications I was looking for and the price range I needed to be in. I have had the vehicle for over a month now and am very happy with it. More

I has a very pleasurable experience with Brett. From our initial conversation to the delivery of the vehicle Brett was honest and truthful. I appreciate his integrity and promptness responding to my needs. initial conversation to the delivery of the vehicle Brett was honest and truthful. I appreciate his integrity and promptness responding to my needs. If your seriously looking for a good value give Brett a ring. For my future needs, I will definitely be calling Brett. Thanks for making my leasing experience painless. Regards Tim More

Upon arriving at Life Quality BMW I was immediately given a sales person who was not only curteous, but truly knowledgeable, I stated exactly what I was looking for received options in accorance with my spe a sales person who was not only curteous, but truly knowledgeable, I stated exactly what I was looking for received options in accorance with my specifications instead of the usual "hard sell". I found both (Alex Lazebik) and the Financing staff to be top notch and determined to make my purchase at Life Quality instead of returning to the prior BMW Dealership that I had been utilizing for 9 years. My experience at Life Quality was top notch and I will recommend others to the dealership and Alex. More

I have a 2010 335i x drive with slightly over 3k miles on it. I had to have the car towed in because the high pressure fuel pump went bad. It was on a Friday and I was told they didn't have any loaners avail it. I had to have the car towed in because the high pressure fuel pump went bad. It was on a Friday and I was told they didn't have any loaners available but the car would be ready on Monday (for sure) because it is a known issue with the 335. On Monday Dan told me that they were still having issues with it and that it would be ready Tuesday and loaners still were not available. Tuesday and Wednesday I was also told the same story. Also tracking down Dan was nearly impossible he never returned any of my calls. The only way I got a hold of him was by holding the line for over 10 minutes. Finally Thursday the car was ready. Sorry for the delay blah blah blah, At least you will get to enjoy the car over the long weekend (4th of July). I guess not Friday night I start the car and low and behold same issue. This time there is black smoke coming out of the exhaust also. I was extremely pissed off at this point. Its now 2 weekends in a row that I do not have a car. Tuesday morning had the car towed in again and of course Dan is out that day so Robert is now handling the case. Problem is Robert doesn't want to do anything until Dan gets back so i was told to call Dan tomorrow. Tried calling Dan several times Wed but he wouldn't take my call so tried getting in touch with Robert and he told me Dan was no longer on the case and now I was dealing with him. (guess he just didn't want to work the day before) Robert never knew what was going on with the car and NEVER EVER returned a call. I tried speaking to the service manager Mike, who told me his shop foreman was working on the car and he would have information for me shortly. Mike actually called me back once to tell me that a mouse or a squirrel crawled in my engine and chewed on a wire. Give me a break where do they come up with this stuff. Thursday I was told to come pick it up and when I get there they told me that I was harassing them and they should be charging me for the service. At that point I just wanted to get the car back and never go back there again. When the car comes out I was just shocked. It was COVERED in bird droppings and had 2 dents on the trunk. They told me they weren't responsible and didn't do it. I was also not given a loaner at anytime during this period even after calling and asking everyday. Keep in mind this is a 2010 and I am a returning customer. Called BMW N/A and it didn't get me anywhere either. Please go to any other dealer but this one. My experience was horrifying. More