BMW of Brooklyn

I brought my 2010 BMW X5 WITH 14,000 MILES ON IT with broken axle and they refused to fix it under warranty plus they tried to over charge me for repair, acual cost of parts was $636 and they told me $86 broken axle and they refused to fix it under warranty plus they tried to over charge me for repair, acual cost of parts was $636 and they told me $861. Horrable dealership, dont buy from them either their sales department even worse. More

Took my car into service was fast and quick no problems they peformed an oil service replaced wipers and performed a brake job vehicle was cleaned and ready to go in a hour and would recommend going back f they peformed an oil service replaced wipers and performed a brake job vehicle was cleaned and ready to go in a hour and would recommend going back for service at any time close and easy from ny brooklyn location More

Kaz has been an outstanding Salesperson who is extremely conscientious and always willing to go the extra miles to help his customers. He has followed up several times to ensure we are satisfied with our p conscientious and always willing to go the extra miles to help his customers. He has followed up several times to ensure we are satisfied with our purchase and I'm confident and relieved if and when my daughter needs to take her car in for any reason. I feel and know Kas and Life Quality will do the right thing! More

I have purchased 4 BMW 7 series from this dealer. Initial service when at Remson was bad but improved at the new location. Recently the service crews have changed. Horrible attitude. Rude secretarial staff. service when at Remson was bad but improved at the new location. Recently the service crews have changed. Horrible attitude. Rude secretarial staff. BMW has gone to the dogs. better to find another decent brand. These guys are only interested in their sale. This will definitely be my last purchase from them More

I just got a delivery of a new BMW X5. My client advisor Brett Laslie was very polite and knowledgeable. He helped me with the selection and provided first class service from the price negotiation to delive Brett Laslie was very polite and knowledgeable. He helped me with the selection and provided first class service from the price negotiation to delivery. I recommend my friend and he also got a new X5 from Brett. Thank you very much. More

I own 2 BMW's. I had my 650i not starting in the morning, called roadside assistance and they send a tow truck. Car was jump started and switched to save drive mode. BMW road side assistance told me to drive called roadside assistance and they send a tow truck. Car was jump started and switched to save drive mode. BMW road side assistance told me to drive it to the nearest dealer, so I did. Pulled up at LQ BMW and the car died on their ramp. I was told to come back the next day as there were no appointments available. So I asked them if they would come and jump start the car again at my home the next day. They decided that I could leave the car, I bought this car from LQ so I have the right to be offered a loaner. They said that I had to make my appointment 30 days in advance to receive a loaner. Car stayed at the dealer for 14 days, when I picked it up they told me that the repair was a loose battery cable. 2nd experience with LQ BMW My X5 has a instrument cluster pixel problem, BMW NA approved the replacement at 50% cost. I called LQ BMW to shedule an appointment, 2 weeks went by without a return call. BMW NA called LQ and setup an appointment for 12/08/2010. On 12/07/2010 LQ BMW called me 4 times to confirm the appointment, today I bring the car and I am told to come back another day as they don't have the part. This is after I sent Nick Giordano 2 emails and 3 voicemails to confirm if he has the part after he was sent an email from BMW NA. More

My experience with the leasing of a new BMW as a present for my son was excellent. My sales person, Alex Lazebnik, was an exceptional person to deal with. He was very professional,helpful beyond expectation for my son was excellent. My sales person, Alex Lazebnik, was an exceptional person to deal with. He was very professional,helpful beyond expectations and patient. He should be commended on the level of service that he provides his clients. Business Manager Mr. Manny Cuadros, who finalized the deal was very professional and precise to details. It was a pleasant event.Thank you. More

EVERYONE AT LIFE QUALITY MADE THIS PURCHASE AN EASY AND EVERYONE AT LIFE QUALITY MADE THIS PURCHASE AN EASY AND POSITIVE EXPERIENCE. (IN PARTICULAR, CARMINE ABRUZZO AND BRETT LASLIE!) THIS W EVERYONE AT LIFE QUALITY MADE THIS PURCHASE AN EASY AND POSITIVE EXPERIENCE. (IN PARTICULAR, CARMINE ABRUZZO AND BRETT LASLIE!) THIS WAS NOT OUR FIRST PURCHASE FROM LIFE QUALITY. ALL PREVIOUS PURCHASES, (INCLUDING ALL SERVICE VISITS,) HAVE BEEN EQUALLY POSITIVE. HENCE, OUR CONTINUING PATRONAGE. IN FACT, WE HAVE REFERRED FRIENDS AND RELATIVES TO LIFE QUALITY AND THE FEEDBACK WE RECEIVED HAS ALWAYS BEEN VERY FAVORABLE. OUR SALESMAN, BRETT LASLIE, WAS MOST COMPETENT AND EXTREMELY CONSCIENTIOUS. MR. LASLIE WAS AT ALL TIMES PROFESSIONAL, QUITE PLEASANT, STRAIGHT FORWARD AND PLAIN SPOKEN. MR. ABRUZZO OVERSAW THE ENTIRE TRANSACTION AND WAS QUITE HELPFUL THROUGHOUT THE ENTIRE PROCESS. THE ASSOCIATED PAPERWORK WAS PRESENTED IN AN ORGANIZED AND PROFESSIONAL MANNER AND WE BREEZED THROUGH IT WITHOUT A HITCH. (THERE WERE NO NEGATIVE SURPRISES, HIDDEN OR OTHERWISE.) OUR VEHICLE WAS DELIVERED IN PERFECT CONDITION, AS EXPECTED, ALL QUESTIONS WERE ANSWERED AND WE WERE ON OUR WAY IN SHORT ORDER. More

Alex chevalier is a great sales person ever I met.he profoundly matches all of my needs.As a great salesmanship he deserve a lot.his personal excellent communication habit really impressed me.and produc profoundly matches all of my needs.As a great salesmanship he deserve a lot.his personal excellent communication habit really impressed me.and product knowledge is amazing. This is not easy to sell a car to a sales person.I am working in Acura car dealer.The way I feel everything overall purchase he did everything possible for me.THANK YOU ALEX.I strongly recommend ALEX for any body. GOOD LUCK ALEX. NOV 11 2011 More