BMW of Catonsville

Highly recommend this dealership. Come see Errol for your car. The process for buying was great, and I got a great deal. I am very happy. car. The process for buying was great, and I got a great deal. I am very happy. More

Working with Luis went beyond my already high expectation of world-class customer service. From the moment I stepped in the showroom and met up with Luis, he demonstrated his attentiveness to my needs as a c of world-class customer service. From the moment I stepped in the showroom and met up with Luis, he demonstrated his attentiveness to my needs as a customer, provided options I had not considered, and had an answer for every question I had…even when I was indecisive on my final selection. My entire experience felt like car shopping was zero pressure, which kept me at ease and allowed me to find the perfect vehicle. Luis’s patience is far beyond any sales advisor I’ve ever worked with, and I truly appreciated the full attention I was given until I pulled off the lot in my new ride. Russel BMW has a true gem on their Sales Advisor Team. I would happily return and bring other to work him. Thanks, Luis! More

Very courteous and helpful. Everyone there treated us with respect and patience. The showroom was bustling but every one practiced COVID-19 awareness and safety. with respect and patience. The showroom was bustling but every one practiced COVID-19 awareness and safety. More

Everyone is very professional and ready to help you with your needs, we are very happy with dealership, and we shopped in three different BMW's dealers your needs, we are very happy with dealership, and we shopped in three different BMW's dealers More

We had an excellent buying experience with Jae. He was very knowledgeable and answered all our questions, making the X5 selection even easier. He was very courteous, kind and professional. very knowledgeable and answered all our questions, making the X5 selection even easier. He was very courteous, kind and professional. More

Excellent services. Upfront costs, all the discussion. Harold took time to explain everything in detail and also worked hard to get us the best deal. Always responded in timely fashion. Harold took time to explain everything in detail and also worked hard to get us the best deal. Always responded in timely fashion. More

Keon always goes over and beyond.Customer waiting area Keon always goes over and beyond. Customer waiting area clean and spacious. Only wish you had a no talking in cell phone rule. Very annoying Keon always goes over and beyond. Customer waiting area clean and spacious. Only wish you had a no talking in cell phone rule. Very annoying More

Jae was very kind and accommodating. After expressing interest in the BMW M 550, he presented me with the various options to move forward in purchasing the car. He greeted my girlfriend with professional interest in the BMW M 550, he presented me with the various options to move forward in purchasing the car. He greeted my girlfriend with professionalism and allowed us to make a decision that evening. He mentioned that I could contact him on his personal cell anytime afterward. Once contacting him again, he provided even more information on the car and process to purchase it. I am appreciative and I must say my experience with Jae and at this dealership was pleasurable and pain free, Thank you Jae! More

Excellent and friendly sales team. I worked with Errol, who was attentive to my situation and provided information about the vehicles in very helpful. It was a very low pressure sales environment for the who was attentive to my situation and provided information about the vehicles in very helpful. It was a very low pressure sales environment for the used cars. Finance team willing to work with me on price. Once I decided to purchase (cash), I was in and out of sales and finance with my new car within an hour. Finance has really cool computer screen desk for signing documents that made things go super fast. Was a good car buying experience. More

Great customer service. Thank you Jae Lim for a great experience with the purchase of my X4. Very happy with my new car. Greatly appreciated. experience with the purchase of my X4. Very happy with my new car. Greatly appreciated. More