BMW of Catonsville

Finally, A Dealer Service Department That Gets It For most of my car driving life, dealer service departments have been known chiefly for over-charging. I went elsewhere for parts and service. This For most of my car driving life, dealer service departments have been known chiefly for over-charging. I went elsewhere for parts and service. This dealer has decided to actually compete for my business. When my advisor, Jamie Brenneman, told me I needed tires, she was able to provide not only competitive pricing, but the convenience of having it done in one place by people who can reliably handle run flats with a monitoring system. The service department is unfailingly responsive and polite, and Jamie keeps me informed and on time. More

Lonnie was great! These friendly, patient, and knowledgeable folks snatched our business from VA and MD dealers we had already visited. Lonnie worked with me to find These friendly, patient, and knowledgeable folks snatched our business from VA and MD dealers we had already visited. Lonnie worked with me to find the car that fit my needs and my budget. Appreciated the collaboration between sales, finance, Genius Justin, and management! Thanks guys and cheers! More

Big Smile Gary, my sales rep made my overall experience this time so relaxing and stress free. He definitely goes above and beyond in every aspect of the proce Gary, my sales rep made my overall experience this time so relaxing and stress free. He definitely goes above and beyond in every aspect of the process making me feel completely at home at the dealership. In fact, there has been no one who has surpassed Gary's attentiveness. He is personable and makes sure you are enjoying every aspect of the process. You would never feel he is just going through the motions. I hope he is there when I'm ready for my next BMW. More

GREAT EXPERIENCE AND GREAT SERVICE AT BMW I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER T I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER THEN ANYONE I KNOW HE WILL MAKE EVERYTHING FITS YOU BUDGETS AND HE WILL WORK WITH EVERYONE .HE IS A VERY NICE PERSON AND WOULD RECOMMEND HIM TO EVERYONE I KNOW AND THE SERVICE DEPARTMENT I ALWAYS WORK WITH JAMIE BRENNEMAN .SHE IS VERY NICE AND HELPFUL IN EVERYWAY WHEN IT COMES TO SERVICE BRITTANY HILL HELPED ME TOO AND CINDY HAHN THEY ALL EVERY NICE AND POLITE …..THERE ARE MORE PEOPLE TO THANK FOR HELPING AS WELL BUT I CANT REMEMBER EVERYONES NAME THANK YOU ALL AT BMW OF CATONVILLE More

Great Experience w/ BMW of Catonsville I had a great New Car buying experience w/ BMW of Catonsville. My Client Advisor Benn Edwards was very knowledgeable, polite and engaging. I came in I had a great New Car buying experience w/ BMW of Catonsville. My Client Advisor Benn Edwards was very knowledgeable, polite and engaging. I came in with an idea of what I wanted, custom ordered it & came out with just that. Benn was there to answer any questions along the way. We was able to make a great deal & they were very patient & understanding with me as I worked out the details with my financial institution. What I appreciated most is that he was never pushy or aggressive to make a sale. No constant phone calls or emails like other dealerships. Sigis Skirpa in new car sales management & I were able to work out a deal that worked out for everyone. I appreciate his time, patience & effort. Larry Cash got in the finance dept got me in & out. He pitched his addon items very well. I bought what I bought & he wasn't pushy or aggressive into getting me to buy more. Brittany Cash in the service dept was pleasant & very helpful. Although I haven't officially used the service dept for services, I had service questions that pertained to vehicle I was going to purchase, Her answering questions & directing me to the right people influenced my purchase. Stu Pajares in parts was able to find the items I needed to give my new car the extra touches I WANTED. The car didn't need it because it is beautiful as is but I wanted a few accessories anyway. Also, I didn't catch his name but the dude that did the detailing on the car was awesome. Overall my experience with BMW of Catonsville was a great one. I would definitely recommend them. I love my 2015 Alpine White / Coral Red 428xi Gran Coupè M Sport. I will be returning real soon when it's time to pick up a BMW for my wife in the Summer. More

Great service at BMW My dad bought a car from Tom and was so pleased with his service we went back right away to get one for my mother. We pass 3 other dealers to deal w/ My dad bought a car from Tom and was so pleased with his service we went back right away to get one for my mother. We pass 3 other dealers to deal w/ Tom. Hopefully we'll be back soon for my M3! More

Attentive and Professional I leased a BMW through my business for the first time. Benn Edwards my Client Advisor walked me through the process with comfortable clarity. Every em I leased a BMW through my business for the first time. Benn Edwards my Client Advisor walked me through the process with comfortable clarity. Every email, phone call, and/or text was responded to quickly and with a complete answer. He was very adept at every portion of the process. I left feeling completely informed on the purchasing process and on all of the workings of my new BMW. It was an extremely easy-going, informative experience. I will definitely be recommending him and the dealership and I will be back in three years to lease another BMW. More

Excellent! My experience at BMW of Catonsville was truly awesome! The perfect car was selected for me. Professionalism is really important for me. Not only wa My experience at BMW of Catonsville was truly awesome! The perfect car was selected for me. Professionalism is really important for me. Not only was the team professional, but courteous and warm. Yes, I am already recommending this dealership to family and friends. More

BMW of Catonsville - Great Dealer I recently purchased a new 228i from BMW of Catonsville and everyone we encountered there was outstanding. They are devoted to providing you all the k I recently purchased a new 228i from BMW of Catonsville and everyone we encountered there was outstanding. They are devoted to providing you all the knowledge needed to make the most of your purchase. Tom Eaton knows his products well and made every effort to assure I was able to take advantage of the features upon delivery of the vehicle. Justin Allen the product genius was on the phone within 2 days to make sure I did not need any additional help and to set up an appointment for the Encore visit. This is my first BMW and they have impressed me with their strong customer service culture, not to mention the car is truly a pleasure to drive. Kudos to everyone at BMW of Catonsville! More

Great Experience in Purchasing BMWX3 I would highly recommend BMW of Catonsville. My salesman Garry Leonce was very welcoming as soon as I stepped on the showroom floor. He made the who I would highly recommend BMW of Catonsville. My salesman Garry Leonce was very welcoming as soon as I stepped on the showroom floor. He made the whole car purchasing experience comfortable and exceeded all of my expectations. I also really enjoyed working with the BMW Genius Justin Allen, he patiently answered all of my questions and and addressed all of my fears regarding technology. I can't wait to be a repeat customer at BMW Catonsville! More