BMW of Catonsville - Service Center

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter. More

Bret is professional, knowledgeable and incredibly courteous. He made the entire process smooth and stress-free, clearly explaining what the team would be doing. What sets Bret apart is his attention courteous. He made the entire process smooth and stress-free, clearly explaining what the team would be doing. What sets Bret apart is his attention to detail and his genuine care for the customer experience. He took the time to answer all of my questions and offered thoughtful suggestions. I left feeling confident in the service provided to my X5. He's an asset to the dealership and exemplifies what top-tier customer service should be. More

Keon was helpful and knowledgeable explaing the work that was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. More

Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit. More

How hard is it to replace a BMW windshield? Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jam Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jamie was fast, courteous, kind and was able to get me in for an appointment with a loaner vehicle in a very timely fashion. On top of that, she saved me $1000 on the original quote that I had received from the Sterling dealership bid that was rejected my auto insurance. I had 6 other companies say no to replacing my windshield before finding Jamie. Her bid was accepted by my auto insurance without question. When it came time for my lease end inspection, she arranged to have my car picked up at work due to my long clinic work hours and got the job done while I was working. The entire service department made me feel welcome and they all greeted me with smiles. They definitely understand customer service and how to make customers feel appreciated and valued. Despite the longer drive from DC, they earned a customer for life as long as I stay in the area. So appreciative of Jamie and her entire service department including all the service specialists and valet. Highly recommend them for all your BMW service needs More

I have been very happy with the service at this dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. dealership and especially pleased with the patient, courteous and helpful service of Keon Tobin. More

Extraordinary service and care by Brittany Hill of BMW of Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Catonsville: I would like to extend my appreciation and gratitude for your outstanding employees – Brittany Hill (BMW Service Advisor) and George Panniell (Parts Staff). During my recent visit, they went beyond their call-of-duty to take care of the issues with my two BMWs. George went beyond human imagination to search and find the exact parts I was looking for. Both Brittany and George deserve Commendations for their honesty, service oriented, superior professionalism, and customer satisfaction focused work ethics. Their services for my family far exceeded our expectations. Employees like Brittany and George are the primary reasons for me, my son, and many other repeat customers at your dealership. Please, with your permission, I will be sending this Commendation note to BMW HQs in Germany and U.S. Thank you for maintaining such high standards at your dealership. Sincerely, Alex More

Brittany at BMW of Catonsville was an angel. I live several hours away and my elderly mother who has some memory challenges. My mother and her sister were trying to take my mother's car to get a I live several hours away and my elderly mother who has some memory challenges. My mother and her sister were trying to take my mother's car to get a battery replacement after having it jumped and accidentally pulled into the dealership next door and the battery died. Brittany went above and beyond by working to bring the car to the correct dealership and even proactively helped to drop the vehicle off when it was finished. Knowing you have someone who genuinely cares for her customers and goes out of her way to help out in a very stressful situation is rare these days. We are soo grateful to her and BMW of Catonsville for having such an amazing service advisor! More

My issue was a key fob replacement and pairing instructions. Fob was a day late arriving, which kept me home another day. Once received, parts and service folks gave instruction on how to pair wit instructions. Fob was a day late arriving, which kept me home another day. Once received, parts and service folks gave instruction on how to pair with my vehicle. Of course the steps were not correct, so had to have my car towed to dealership. Luckily, Brittany overheard me explaining why I was there with my vehicle on a tow truck. She took the new fob, entered the vehicle and within 5 seconds had the fob paired and the engine running! Her steps to pair were different from other folks, so she saved me so much time, trouble with work and effort (not to mention $$$) that her actions alone warranted the 5 star review!! I am extremely grateful for Brittany :)) More