BMW of Catonsville - Service Center

I visited BMW of Catonsville and had a fantastic experience with the staff. Keon was exceptionally professional, patiently addressing all my inquiries and keeping me updated on the progress of my ve experience with the staff. Keon was exceptionally professional, patiently addressing all my inquiries and keeping me updated on the progress of my vehicle's maintenance, including the expected completion time. I would definitely suggest this dealership to anyone who owns a BMW. More

Melanie was truly fantastic! Extremely knowledgeable! Expert to say the least…. I truly walked away informed to drive my new car! Extremely knowledgeable! Expert to say the least…. I truly walked away informed to drive my new car! More

Great experience. Jamie in service is who you want to deal with. She was AMAZING! Jamie in service is who you want to deal with. She was AMAZING! More

I have been servicing 3 M vehicles with Keon at BMW of Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and t Catonsville. Absolute best service advisor I've worked with at any dealership all my adult life, by far!!! He makes the client feel like family and the dealership like home! Thank you Keon and the world class team at BMW of Catonsville! More

Avoid this dealership AT ALL COSTS. They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who They have the worst customer service I’ve ever experienced in 20 years. The incompetence is primarily due to a service manager named Mike Winter, who instead of communicating with customers will instead send you to vociemail for weeks until you have no choice but to come in and demand information. I found out after weeks of waiting that they couldn’t get a wheel lock and hadn’t even worked on my vehicle yet. Then I found out that they discovered 17,000 dollars worth of recall/defect damage and I was forced to pay out of pocket for a rental car. Their service manager in addition to not communicating professionally is also very thin skinned and holds grudges. Beware, if you ask too many questions or demonstrate that you weren’t pleased with any aspect of your service they will ignore your calls and even refuse your business. I just started my career and am getting ready to trade in my 2018 for a new bmw, but the terribly unprofessional conduct by Mike Winter has made me sure that I won’t be trading to bmw and I won’t be purchasing from bmw ever again. All because of a seedy, unprofessional manager named Mike Winter. More

Bret is professional, knowledgeable and incredibly courteous. He made the entire process smooth and stress-free, clearly explaining what the team would be doing. What sets Bret apart is his attention courteous. He made the entire process smooth and stress-free, clearly explaining what the team would be doing. What sets Bret apart is his attention to detail and his genuine care for the customer experience. He took the time to answer all of my questions and offered thoughtful suggestions. I left feeling confident in the service provided to my X5. He's an asset to the dealership and exemplifies what top-tier customer service should be. More

Keon was helpful and knowledgeable explaing the work that was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. was done on my X5. I would recommend Catonsville BMW to anyone who want to purchase BMW. More

Keon Tobin is my service advisor. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. He is always polite and forthright with his advice. He goes above and beyond to ensure that any work on my vehicle is completed in a timely manner. If there are any issues he notifies me in advance. BMW of Catonsville also provides a family like atmosphere whenever I visit. More

How hard is it to replace a BMW windshield? Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jam Impossible! After suffering a spider crack that that was not repairable, it took me 3 months after I moved to the DMV to find BMW of Catonsville. Jamie was fast, courteous, kind and was able to get me in for an appointment with a loaner vehicle in a very timely fashion. On top of that, she saved me $1000 on the original quote that I had received from the Sterling dealership bid that was rejected my auto insurance. I had 6 other companies say no to replacing my windshield before finding Jamie. Her bid was accepted by my auto insurance without question. When it came time for my lease end inspection, she arranged to have my car picked up at work due to my long clinic work hours and got the job done while I was working. The entire service department made me feel welcome and they all greeted me with smiles. They definitely understand customer service and how to make customers feel appreciated and valued. Despite the longer drive from DC, they earned a customer for life as long as I stay in the area. So appreciative of Jamie and her entire service department including all the service specialists and valet. Highly recommend them for all your BMW service needs More