BMW of Catonsville - Service Center

Service experience at Catsonville BMW with the Mel Cuesta I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in gre I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in great detail the service that was performed. More

Service I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you. I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you. More

Service visit Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner. Service on May 30 was notable improved and of good quality. I had a number of concerns that Ms. Hill and Mr. Cash addressed in a helpful manner. More

Always a pleasure. It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to work with. I never have to find her to get a status update, she's always one step ahead of me. She's a great asset to your business. More

Customer Service Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman. Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman. More

Service Review on my 325i Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimo Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimore & D.C. in my "ultimate driving machine!" More

Cindy Hahn - simply the best Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was fini Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was finished (earlier than expected) she called to let me know. And when I came to pick up the car she reviewed what was done. I was also impressed by Jessie both in the rental car process and in parts to pay my bill. She got a rental car very quickly and got my car quickly too. She is a knowledgeable and friendly person. Cindy and Jessie are good examples of what quality service should be. More

My experience Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure when I visit this BMW dealership! More

Error message - Check engine light I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an ear I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an earlier date that there was a programming recall on my car. I also listed this service to be done. I dropped off the car using the night drop and I was called the next day with the results of the testing and repairs. My car was ready but I was out of town and i did not pick it up for a few days. I came into pick it up and even though I could have gone to the cashier to get my car, Ricky came over and went over the details of the findings again and sent me on my way. I appreciated the extra attention. More

Best Service Ever 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with the service and love they put into helping me with my service needs and doing the work that needs to be done quickly and efficiently. More