BMW of Catonsville - Service Center

Mr. Keon is simply the best! I appreciate having him as my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working a my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working and helping me for the past four (4) years. Thank you. More

Great customer service from Brittany! She explained all repairs needed, and even provided me with a loaner car. Again thank you!!! She explained all repairs needed, and even provided me with a loaner car. Again thank you!!! More

Brittany went above and beyond expectation when I was coming in for oil change. Great service and care for my vehicle. coming in for oil change. Great service and care for my vehicle. More

Very professional, considerate of your time. A phletor of information. Keon is very knowledgeable and helpful. A phletor of information. Keon is very knowledgeable and helpful. More

Came here for a second opinion for both brakes and a within-warranty part replacement. Much to my delight not only did they have the parts needed, but my service advisor, Keon, understood my plight with within-warranty part replacement. Much to my delight not only did they have the parts needed, but my service advisor, Keon, understood my plight with another BMW dealership and provided efficient, knowledgable and quality service to address my cars presenting concerns. I will definitely be back! More

I can't believe that all of these positive reviews are real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem with my car. More

Was able to make an appointment very easy and customer service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the servic service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the service is always amazing even if i have to wait for parts!! More

Mike, Neil, and team are awesome. Very professional and honest. My car looks great! Thank you again so much. Very professional and honest. My car looks great! Thank you again so much. More

Love this dealership. Benn Edwards is so courteous and an extremely patient Client Service Representative! I have leased three cars from Benn, thus far. He responds timely Benn Edwards is so courteous and an extremely patient Client Service Representative! I have leased three cars from Benn, thus far. He responds timely to each and every one of my emails. He is very professional and knowledgeable. He’s fantastic! Exceptional experience! More

Perfect example of amazing customer service. Me and my family appreciate everything, everything was smooth sailing. Awesome experience. Me and my family appreciate everything, everything was smooth sailing. Awesome experience. More