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BMW of Catonsville - Service Center

Baltimore, MD

4.6
423 Reviews

423 Reviews of BMW of Catonsville - Service Center

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August 15, 2022

My situation had been so very disappointing. My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stoppi More

by tiadenjohn
Recommend Dealer
No
Employees Worked With
Jamie Brenneman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Winter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

BMW of Catonsville responded

Tia, When your BMW was diagnosed during the initial visit, the turbochargers were emitting a noise, but had not failed and would only be covered by BMW warranty if the failure contributed to an emissions issue. Regarding the needed engine replacement, the timing chain failed causing bits of metal to flow throughout the oiling system and destroy the engine internally. The engine is not covered by BMW warranty due to it being well beyond the BMW factory warranty. If you would like to discuss this further, please contact our Service Director, Mike Winter, at mwinter@mileone.com or 410-818-3315.

July 26, 2022

Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi More

by Gencoupe345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Catalan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Cuesta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

BMW of Catonsville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2022

Great service and staff. Highly recommended if you need service or sales in the Maryland area. More

by harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

BMW of Catonsville responded

Hi Harper, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Catonsville! Thanks again for the recommendation, and have an amazing day!

July 23, 2022

Jamie Brenneman is my service advisor. Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring th More

by vanurse1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

BMW of Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing BMW of Catonsville!

June 30, 2022

Excellent service department, customer service, and professional staff. Staff members are vey knowledgeable on BMW products. More

by harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

BMW of Catonsville responded

Hi Harper, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

June 30, 2022

Amazing service done on my 2022 bmw m3 comp. always fast and adequate service performed. More

by Gencoupe345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 17, 2022

JAMIE IS AWESOME TIMES 10 ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST PERSON IN SERVICE I'VE EVER DEALT WITH !!!!!!!!!!!!!! GIVE HER A RAISE !!!!!!!!!!! MAK More

by rnorthrup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

BMW of Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 06, 2022

Every time I visit the dealership, Keon Tobin is always on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first More

by Kmontalvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

BMW of Catonsville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 04, 2022

Keon has very good customer service he makes sure your experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville More

by jamesstrong56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

BMW of Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

June 01, 2022

Keon’s customer service and communication skills are always a stress free experience every time. More

by Dianna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

BMW of Catonsville responded

Hi Dianna, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope to be of service to you again! Take care!

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