BMW of Catonsville - Service Center

My situation had been so very disappointing. My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stoppi My car was there July 15,2022. There is an issue with the turbo. I was told it was bad enough to be fixed under the sulev warranty, however it stopping running 2 days later and on July 20 I was told the engine needed to be replaced. After paying $225 for a diagnostic , 5 days later it another major issue. Not 5 month just 5 days later. I was told if it stopped running or failed emission then bring it back to be fixed. I have emailed and talked to several people and not one of them will answer the question " How does my car have a major engine issue 5 days after having a diagnostic?" Supposedly there is metal in the oil pan. The turbo issue most likely put a strain on engine. More

Car went in for service for oil change ,filters and spark plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazi plugs.car was done in amazing time and fashion.nothing but the best service from my advisor Brittany hill and the tech that work on my car Matt.Amazing service on all of my M cars in the household.best service in the state!!! More

Great service and staff. Highly recommended if you need service or sales in the Maryland area. Highly recommended if you need service or sales in the Maryland area. More

Jamie Brenneman is my service advisor. Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring th Jamie delivered outstanding customer service to myself and my husband on Friday, July 22, 2022. My husband's vehicle had a Safety Recall requiring that we return the vehicle to the dealership immediately. Jamie arranged for us to have a 2022 BMW X5 with M package as a loaner car, while his car undergoes the required repairs. This X5 was identical to the X5 that had special ordered from the dealership in 2019. It was like having my old vehicle back only better. The loaner vehicle is fully loaded with the M package and also the driver assistance professional package, that my husband has in his current BMW. Once again, Jamie provided not only outstanding, but also individualized customer service. She remains an asset to the staff of BMW of Catonsville, as well as the BMW brand. More

Excellent service department, customer service, and professional staff. Staff members are vey knowledgeable on BMW products. professional staff. Staff members are vey knowledgeable on BMW products. More

Amazing service done on my 2022 bmw m3 comp. always fast and adequate service performed. always fast and adequate service performed. More

JAMIE IS AWESOME TIMES 10 ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST PERSON IN SERVICE I'VE EVER DEALT WITH !!!!!!!!!!!!!! GIVE HER A RAISE !!!!!!!!!!! MAK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST PERSON IN SERVICE I'VE EVER DEALT WITH !!!!!!!!!!!!!! GIVE HER A RAISE !!!!!!!!!!! MAKE HER DIRECTOR !!!!!!!!!!!!!!!! SHE GETS IT IN SERVICE !!!!!!!!! SHE EVEN MADE SURE THE REPAIR WORKED BEFORE I LEFT !!!!!!!! FIRST TIME IN 20 PLUS YEARS OF AUTO SERVICE A WRITER HAS ACTUALLY CHECKED CAR WITH ME RIGHT THERE !!!!!!!!!!!!!!! BEAUIFUL SERVICE RICH N More

Every time I visit the dealership, Keon Tobin is always on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first on point. I don't have to sit around and ask questions, as he is up front with everything. If you are going to that BMW of Catonsville for the first time in service, definitely ask for Keon. More

Keon has very good customer service he makes sure your experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville experience is a good one while your car is being serviced he is very professional I'm happy to have him as my advisor at BMW ofcatonsville More

Keon’s customer service and communication skills are always a stress free experience every time. always a stress free experience every time. More