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BMW of Darien
Darien, CT
2,189 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,189 reviews
December 18, 2020
Best BMW Services in the area. Frank is amazing and the service staff is polite and efficient. I love servicing my car here. Great overall experience. service staff is polite and efficient. I love servicing my car here. Great overall experience. More
by Viper Green R
Employees Worked With
Frank Ciardullo
December 18, 2020
This is the best service department I have ever used. They are the number one reason I will buy another BMW when the time comes. They are the number one reason I will buy another BMW when the time comes. More
by Jongolds
Employees Worked With
December 18, 2020
There is no one who surpasses Vince Robustello’s customer care! I am a first time BMW customer and because of him I will be a long term client. I can’t stress that enough. He went above and beyond anything I care! I am a first time BMW customer and because of him I will be a long term client. I can’t stress that enough. He went above and beyond anything I’ve experienced when I ran into an unfortunate situation at the Bridgeport BMW. That said - buy and service your vehicles from Darien BMW where he is located! When I felt I had no one to turn to, he lead me in the right direction. He not only is the most knowledgeable when it comes to BMW, but understands what customer support is. Thank you, BMW for having someone as talented and helpful as Vince Robustello on your team! He makes all the difference! More
by Flassteen
Employees Worked With
Vince Robustello
December 16, 2020
BMW of Darien was a life saver during my recent visit. From the moment my tire completely deflated on the highway; they were ready to take care of me same day, set me up with a loaner, track and have my s From the moment my tire completely deflated on the highway; they were ready to take care of me same day, set me up with a loaner, track and have my specialty tire replacement shipped and serviced all within a few days. You cannot beat this service. Exemplary is the word that comes to mind and they have lived up to that standard time and time again for me. Thanks again especially to Patricia, Lina, Rony and the front desk team who always take care of me with a smile. More
by Bobf
Employees Worked With
Other Employees :
Patricia Romagnoli, Rony Gonzalez, Lina Wallace
December 16, 2020
Everyone at BMW of Darien is so accommodating and willing to help. Yussef was an extremely knowledgeable client advisor, and always communicated where we were in the process. Anthony made the final steps of to help. Yussef was an extremely knowledgeable client advisor, and always communicated where we were in the process. Anthony made the final steps of the purchase so easy. Overall, I’ve had a wonderful experience at BMW of Darien. More
by Dsj123
Employees Worked With
Anthony Martinez, Yussef Warde
December 16, 2020
I left the dealership feeling unwelcome and unappreciated despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they sa despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they said I was too late, but then they organized a meeting of 4 people who came out a proposed a credit of $50 for next service. This was in addition to the $30 car wash credit 8 got which I need to use in the next 30 days. It was too cold to wash the car today. It’s December. Now I can wait for a warm day in the next 30 days and I can drive down from Fairfield and use my $30 wash in Darien. Guess $6,359 was too small as service bill to get treated like a valued customer. This was after the service rep sent me to the cashier to settle my bill rather than explain it to me. More
by Arntzenm
December 16, 2020
My annual service was a very pleasant experience. The technical representative assigned to me was extremely courteous and knowledgeable. I was once a devoted Mercedes owner, but the BMW Darien dealership technical representative assigned to me was extremely courteous and knowledgeable. I was once a devoted Mercedes owner, but the BMW Darien dealership has been so efficient and competent, that I am now committed to BMW. More
by landros
Employees Worked With
Avelino Flores and Evan Torres.
December 14, 2020
The whole team was friendly and very professional. Very timely and outstanding service all around despite the fact that they were very busy and Covid. Will come back again. timely and outstanding service all around despite the fact that they were very busy and Covid. Will come back again. More
by Cschoenherr
Employees Worked With
Anthony Fischetti
December 14, 2020
THE BEST!!! Barbara has been taking care of me for 20 years! Just picked up a new X4 M40i today. Anthony is also awesome! Darien BMW has the most professional, fun and honest team in the tri-state area. years! Just picked up a new X4 M40i today. Anthony is also awesome! Darien BMW has the most professional, fun and honest team in the tri-state area. HIGHLY RECOMMEND DARIEN BMW. More
by MJ
