BMW of Darien - Service Center

Good service appointment. Frank is great. Diagnostic video of my car was a very cool touch. I will be back again for my next service. video of my car was a very cool touch. I will be back again for my next service. More

Amazing service as usual! Never a bad experience, whether purchasing or bringing my vehicle in for service. The staff are Always courteous and always professional. Thanks whether purchasing or bringing my vehicle in for service. The staff are Always courteous and always professional. Thanks More

Great service even though I didn’t buy from them as I am away. Did everything requested in time frame and kind enough to loan car given New Years holiday away. Did everything requested in time frame and kind enough to loan car given New Years holiday More

Friendly efficient service team, very accommodating working with my unusual circumstances. My service advisor Patricia was very helpful making me feel she was prioritizing my service needs working with my unusual circumstances. My service advisor Patricia was very helpful making me feel she was prioritizing my service needs More

They are a very well rounded dealership with excellent customer service and very prompt and transparent communication. I have been doing business with them for twenty years customer service and very prompt and transparent communication. I have been doing business with them for twenty years More

I have been a client of this dealership for at least five automobile renewals. I lease with them because the service is excellent. My advisor, Frank could not be more helpful. To me, the service you receive automobile renewals. I lease with them because the service is excellent. My advisor, Frank could not be more helpful. To me, the service you receive After leasing the car is very important to me. Frank, any entire service staff I just terrific. More

Vincent P. and the entire service team at Darien BMW are first class in customer service. Couldn’t ask for a better experience. Thank you first class in customer service. Couldn’t ask for a better experience. Thank you More

Vincent was a great help and with the technicians providing excellent material for the fix I was able to make a timely decision on repairs. Thank you for the great work! providing excellent material for the fix I was able to make a timely decision on repairs. Thank you for the great work! More

When they text me to schedule a service appointment, my first text message wasn’t responded until 20 hours later, my 2nd message wasn’t responded until 30 hours later. It’s understandable since everyone ge first text message wasn’t responded until 20 hours later, my 2nd message wasn’t responded until 30 hours later. It’s understandable since everyone gets busy. No complain. However, when Frank Ciardullo texted me for the pickup, he started to capitalize every letter in 2 text messages just after 30 minutes wait, and the tone was pushy. So he surely didn’t have patience for me while I had patience for them. Every one else was friendly. More

Always very easy to work with, make an appointment and actually get a loner. Great experience! They are great with communicating about the car while it’s being serviced also. actually get a loner. Great experience! They are great with communicating about the car while it’s being serviced also. More