Back

BMW of Darien - Service Center

Darien, CT

4.8
1,381 Reviews

1,381 Reviews of BMW of Darien - Service Center

Sort by
October 19, 2020

Always nice to enter BMW in Darien. All employees are so nice and one leaves with a good feeling. The day starts on a positive note when you bring your BMW to service. More

by Lisbetandbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

My car was ready when promised. All maintenance issues were addressed. Speedy checkin and checkout. Clean, professional looking service center. Would definitely recommend to others. More

by Camerony3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 16, 2020

Stellar. I’m so glad I gave Darien a try. Liz was incredible from start to finish. The work was great and the information in the report was so good! More

by Jemoore203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz, Frank Ciardullo
October 15, 2020

Very pleasant dealership all the way around. Everyone I Very pleasant dealership all the way around. Everyone I have dealt with has been very courteous and respectful and knowledgeable. I am very pleased More

by tjad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Fischetti
October 15, 2020

Although I am stumped at the dollar amount of the cost of repairs, and the wear and tear on my vehicle, I am overall extremely pleased with the service. Anthony is the absolute best service advisor I have h More

by Moniqueberkleywest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
October 15, 2020

Easy to book. Worked with me to get done and allowed me to use loaner. Excellent service. Clean!! Car spotless. Job done and work done was explained. Thanks More

by ringers07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Everybody was very nice and professional except the young female who handled my loaner. She was quite unfriendly, wasted my time with talking with the other young females working with her instead of proces More

by anja.wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

BMW of Darien responded

Thank you for your survey and business. We had issues with our loaner car software while creating your contract which caused a little extra time in printing the contract, I had played back the video of the desk staff and found that it took a little over 4 minutes to create the contract which could seem like much longer when you are standing an waiting. We have spoken to the staff about letting the customer know if there is any issues in processing so they understand the delay is due to a system issue and not general conversation, we have also explained that the customer deserves 100% of our focus while we are handling their needs and general conversation needs to take a backseat to our customers needs even when the system is running slowly. Thank you, Vincent Robustello Director of Parts and Service BMW of Darien

October 15, 2020

Excellent experience on all fronts. Explained issue and made repair quickly. Vince was very helpful and I would recommend that people service their BMW’s at your dealership. More

by Jlw66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

Great experience from beginning to end. Easy to schedule and even reschedule in my case, courteous staff, valet service, phone call to let me know they had the car and when they would be done, and delivery More

by FrenkieJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
October 14, 2020

Frank as usual provided exceptional service - thanks to the entire BMW Darien team. Frank as usual provided exceptional service - thanks to the entire BMW Darien team More

by Das
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
...
117
...