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BMW of Darien - Service Center

Darien, CT

4.8
1,381 Reviews

1,381 Reviews of BMW of Darien - Service Center

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October 14, 2020

Great customer service. Efficient and get you in and out quick. Professional and courteous. sometimes a bit pricy but have to expect that with a foreign car like a BMW More

by Smclane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Another pleasant experience of serving my car in the Darien dealership. Left the car, talked to service advisor, grabbed myself a tasty coffee in the customer lounge all completed in 10 minutes. And I f More

by fatboyslim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
October 13, 2020

Efficient operation and pleasant to deal with. Unclear as to whether I really needed suggested work done now but helpful to understand potential car issues coming up in time. More

by Dgilhooley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
October 13, 2020

I am always taken care of with exceptional customer service. Highly recommend BMW of Darien. Staff is caring , friendly, and extremely attentive. I will continue coming to Darien BMW More

by AR2802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz, Anthony Fischetti
October 12, 2020

For 8.5 years I’ve been at BMW Darien. I had a horrendous experience with Liz Escobar. Sebastian Mortenson was there to help out when it went bad discussing the service review. More

by Jubrocki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
Oct 15, 2020 -

BMW of Darien responded

Hello valued customer, our apologies if there was any confusion on the repair of your bumper damage. Unfortunately there was additional damage found once the bumper was removed. I am aware that our service manager kept all of the paperwork open so you could have contacted your insurance and that you had decided not to open a claim. Again we apricate your continued support and we will learn from the situation. Vincent Robustello Director of Parts and Service BMW of Darien

October 10, 2020

Excellent experience . I brought the used car I bought from BMW of Darien for service. They were great. I had a complete safety check, fall service and the car was washed and vacuumed. More

by continentalstables
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 09, 2020

Brought my car in for a routine service and I left feeling great and my car is running perfect. Very happy with the service I received More

by Jasonneer4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
October 09, 2020

Excellent. Especially the man at the front desk. So polite, professional and courteous. The service department went out of their way to service my car when I showed up for my appointment on the wrong d More

by cacasey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
October 09, 2020

Superb service in every way. I used the valet service and it was flawless. My car was picked up and returned with clear communication on the timing and it could’nt have been easier! More

by Tennisnutmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2020

Always helpful, knowledgeable and excellent service and repair. The sales department is equally as good. We have purchased 6 cars at BMW of Darien and would go nowhere else.. More

by RBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo, Anthony Fischetti
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