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BMW of Darien - Service Center

Darien, CT

4.8
1,381 Reviews

1,381 Reviews of BMW of Darien - Service Center

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October 03, 2020

Terrific service! Sincerely appreciate the time that the service staff gave me, including assistance from Frank C. for some TLC on my BMW. 5 stars!!!! More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 03, 2020

The service team was fantastic. My service advisor alerted me of an unforeseen issue right away and kept me well informed. The video inspection is a huge plus too! More

by KH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 03, 2020

Great customer service, friendly and efficient . They also make sure everything is covered and that the customer is satisfied ccccc ccccc. Ccc. Cccc. Ccc. Cccc More

by Edapplebaum
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claus Hattasch, Anthony Fischetti
October 02, 2020

Didn’t wash the car. Spent $120k on this vehicle and no car wash after it’s first service? I even specifically requested it when dropping off. More

by supertrooper
Recommend Dealer
No
Employees Worked With
Vince Pampena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

BMW of Darien responded

Hello valued customer, my apologies that your vehicle was completed without the complimentary wash and vacuum. I am unable to find your account based on the information provided but if you please contact me we will pick up your vehicle , have it washed and vacuumed and returned back to you in order to resolve this issue. Thank you, Vincent Robustello Director of Parts and Service BMW of Darien 203 662 2029

October 01, 2020

Great experience and convenient. The texting all along made it all very convenient. Anthony is always helpful and efficient. The gentleman in the front for checking me in is great always. More

by anitao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
October 01, 2020

Always the best from a 20 year plus clientService was Always the best from a 20 year plus client Service was prompt thorough and efficient with no surprises. Delivered spotlessly clean on time just a More

by cdc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
October 01, 2020

Every time I go there, I’m greeted with friendly, knowledgeable, and helpful people who always treat others with respect. It is always a pleasure whenever I have to bring my car in for service. Octav More

by natalie.alanna
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
October 01, 2020

I had to cancel my service--air bag replacement-- at least two times, but the representative always made an effort to accommodate my schedule. Upon arrival, on the day of the appointment, the individua More

by Martin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The women at the entrance were very nice., Frank Ciardullo
October 01, 2020

Excellent customer service. Truly dedicated to promptness, attentiveness, follow through and explaining issues with the car. Thank you Vincent for your service to us this week. More

by CM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

My service visit to BMW of Darien went incredibly smoothly, the staff was professional and polite and Vincent was a pleasure to work with. Can’t recommend more highly. More

by Kpnewman2002
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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