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BMW of Darien - Service Center

Darien, CT

4.7
1,439 Reviews
Call Service Center (203) 656-1804

1,439 Reviews of BMW of Darien - Service Center

Sort by
September 01, 2023

Loved my experience at Darien Service, Jaime was a great help and advisor! Will definitely be back! Thanks Jaime! More

by kofmanlana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

BMW of Darien responded

Lana, we're delighted to know that Jaime was able to assist you at BMW of Darien Service. We look forward to seeing you again in the future!

August 31, 2023

Great experience in the service department. All Professionals. Very happy. Loved the video text walk thru of my car from the technician. More

by Tomdaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

BMW of Darien responded

Tomdaur, we're glad to know you had a great experience with our service department at BMW of Darien. We love providing that video text walk-through for added peace of mind! Thanks for your feedback.

August 30, 2023

Jaime and the entire service team are excellent. They are courteous and explain all recommended repairs, including showing a video of the car pointing out areas of concern. They are upfront about pr More

by Camille D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

BMW of Darien responded

Camille, we're delighted to know that Jaime and our service team at BMW of Darien provided you with an excellent experience. We always aim for transparency in pricing, consistent communication with our customers, and an accommodating process that can't be beaten. Thanks so much for your recommendation!

August 27, 2023

Hard to get a hold of. Expected better communication. Car was held at dealership too long More

by BM
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

BMW of Darien responded

We don't run our business to mislead our customers, and it's very upsetting to see we've given you the wrong impression. This certainly does not sound like the straightforward communication we pride ourselves on, and I sincerely apologize for the delay with your car. Furthermore, we strive to deliver timely service, and I'm so sorry if the wait was longer than anticipated. I understand your frustration, and I will make sure these concerns are properly addressed. If there's anything else we can do to try to make things right, please give me a call. Thank you, Trevor Martin - Service Manager - 203-662-2027

August 26, 2023

The mecanic they good , but the costumers service by pampena and others let much to think about at the dealer iit let at lot negative More

by Daniel Nolasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vince Pampena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Skorvanek
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August 26, 2023

The dealership has competent staff. Everyone is friendly. The service is efficient. The information about unexpected repairs is transmitted promptly. More

by Gridhollin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

BMW of Darien responded

Gridhollin, we're glad to know you had a positive experience with our team at BMW of Darien. Thanks for highlighting the efficiency and friendliness of our staff!

August 25, 2023

Excellent customer satisfaction. Great app to show car while being repaired. A plus to get a loaner More

by Albacrespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

BMW of Darien responded

We're delighted to know you had a great experience with us at BMW of Darien! Thanks for the positive feedback!

Aug 25, 2023 -

Albacrespo responded

An excellent service and customer satisfaction should be announced publicly. Thanks BMW for a great service!

August 24, 2023

Svce advisor & staff are Very attentive, informative, and accomodating!! Overall an A+ experience with service.. More

by lonpatrick357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

BMW of Darien responded

We're glad to know you had an A+ experience with our service team at BMW of Darien! Thanks for the positive feedback about how attentive and informative they were. We appreciate it!

August 24, 2023

Everything about the service was excellent very professional stayed in close contact. I couldn’t be happier with a service. More

by Klejacq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Skorvanek
Report | Print
Aug 24, 2023 -

BMW of Darien responded

We're delighted to know you had an excellent experience with our service at BMW of Darien. Thank you for your kind words, and we look forward to serving you again in the future!

August 23, 2023

Professional and courteous service. I have used this dealer for years and they never let you down. More

by Tony
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

BMW of Darien responded

We are happy to hear from you, Tony! Thank you for choosing BMW of Darien and for sharing your experience. Drive safely!

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