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1,438 Reviews of BMW of Darien - Service Center
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August 10, 2023
My 7 years owning a BMW, I prefer this dealer for their consistent experience and customer service. Even though it's not the closest BMW shop to where I live…I always bring my business here. consistent experience and customer service. Even though it's not the closest BMW shop to where I live…I always bring my business here. More
by bo.chen27
Employees Worked With
August 04, 2023
Excellent service and expertise. Darien BMW is efficient and friendly with very competent and personable people. Darien BMW is efficient and friendly with very competent and personable people. More
by danieljfriedrich
August 04, 2023
I had a break job coupon for $50 so I decided to use it. During vehicle drop off interview I was quoted around $277 excluding tax and discount coupons to do the break fluid change so the $50 would be disco During vehicle drop off interview I was quoted around $277 excluding tax and discount coupons to do the break fluid change so the $50 would be discounted from $277, so I was told. When I picked up the car apparently the discount could not be applied and on top of that I was charged $56 for performing a "standard reset scope" even though I specifically stated that I only need to do the break fluid change, so I ended up paying $320 total for the break fluid change. My suggestion to the dealership if you are going to disregard what customer needs and still do other services on the vehicle, clearly state that to the customer. And if you are sending out coupons to allure them, you should really honor it. Sure the guys at service department are nice, but that's besides the point.. so 2 stars. More
by Love2Bike
Employees Worked With
August 01, 2023
Worst dealership experience ever. Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and Rude and unprofessional. Didn't fix what they were suppose to. In fact created damage and they claim no responsibility. If you have no issues and everything is picture perfect than this is an ok dealership. Have an issue or a complaint. You are better of pounding sand than seeking a fair resolution. Live and learn. So readers know I am objective. I bought a new 2023 BMW 540XI in New Jersey in 01/23. Got home, in Connecticut, and car was dead in driveway 2 days later. BMW of Darien, (Connecticut) stepped up and got me a loaner and my car back on the road very quickly. My luck of good service unfortunately did not last. Luckily for me there are several other reputable BMW dealers in this area. More
by dgcpa1
Employees Worked With
Other Employees :
Matt Cosgrove, Bill Skorvanek
July 29, 2023
Everyone I dealt with was kind and friendly. The work was done at a reasonable time The work was done at a reasonable time More
by Uraluc
July 28, 2023
Once there was great. Just at start confusion with my reservation time. After that everything went as promised Just at start confusion with my reservation time. After that everything went as promised More
by Kathy
Employees Worked With
July 28, 2023
Very attentive and knowledgeable service. No waiting time. Everything as expected plus more. Thank you very much! No waiting time. Everything as expected plus more. Thank you very much! More
by bobbiwhitebook
Employees Worked With
July 28, 2023
Very clean. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. Good service. Customer focused and responsive. Addressed concerns and helpful to me. Thanks BMW. More
by Cmbrooks
Employees Worked With
